As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.
Clear Health (helloclearhealth.com) has 178 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
helloclearhealth.com
Website
helloclearhealth.com
Category
Medical Specialists
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: October 2026.
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Sent an email to customer support. Never received a reply after initial acceptance of email.
Update: got an email and a call (which I couldn't take at the time) shortly after writing this review. Thank you trustpilot!
Response from Clear HealthNov 7, 2025
Thank you for letting us know, and we’re sorry to hear you didn’t receive a follow-up after your initial email was acknowledged. That’s not the experience we want anyone to have.
We’d really like to resolve this for you as quickly as possible. I did attempt to give you a call prior to responding to this review, but I wasn't able to reach you. When you have a moment, please email us again at [email protected] with “Review Follow-Up” in the subject line so we can prioritize your message. You’re also welcome to include the best phone number and time to reach you, and I will contact you directly.
Thank you for giving us the chance to make this right. We truly want to support you and your daughter through treatment.
- Taylor W
[email protected]
SR
Sheila R.
This is not a program to become a part of!
Customer service is far from helpful. I do not recommend this company for accutane. The process is not well explained. Access on your phone is challenging to maneuver the site. I called and reached out via text as they suggested for faster response time and no one ever returned my call. Now they are refusing to help with the filling of my daughters prescription. As any of you know, when your child is suffering from acne, getting picked on for it, you need this yesterday. I've been in medical for 30 years, trust me.....this is not the program to become apart of.
Response from Clear HealthNov 7, 2025
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how important timely treatment is, especially when it involves your child’s well-being and confidence. That’s something we take very seriously.
The iPledge program, which is required by the FDA for all Accutane prescriptions regardless of provider or pharmacy, can unfortunately be complex and sometimes time-sensitive. We understand how frustrating this can be, and we aim to support families through each step. We’d like to review your daughter’s account directly to make sure the enrollment, questions, and prescription steps are in order and to help move things forward quickly where possible.
Prior to responding to your review, I have already reached out to you via email so I can go further into this information and I look forward to your response.
Thank you again for your feedback. We’re committed to improving communication, clarity, and support, and we would appreciate the opportunity to assist you and your daughter directly.
- Taylor W
[email protected]
TR
Ty R.
Very quick responses throughout the…
Very quick responses throughout the process and very helpful.
TA
TashaW
Customer Service is not good
The customer service is not satisfactory.
You are required to be inconvenienced with multiple tests to prove your health status, particularly, I am in menopause and was told I have to prove I'm in menopause status by going to get labs done.
I'm very aware of the iPledge requirements as this is not my first time using isotretinoin.
I thought the online process with Clear Health service would be convenient and beneficial.... It's far from that!
The lack of empathy for patients is obvious.
Response from Clear HealthOct 7, 2025
We’re truly sorry to hear that your experience did not meet expectations. While we must follow all federally regulated iPledge requirements for patient safety, our goal is always to make the process as smooth and supportive as possible.
We completely understand that the iPledge steps can sometimes feel inconvenient, especially for patients eager to begin treatment. Please know our team does everything possible to guide each patient through the process with clarity and care, while still upholding FDA/iPledge regulations and guidelines.
We appreciate your feedback and will use it to continue improving how we communicate and support patients through the iPledge requirements.
Taylor W.
[email protected]
ME
Melek
You won’t regret using this service!
I’ve gone through this service personally and also used it for two of my children. Customer service is top notch, and the medical care and medication are both affordable and accessible. The dermatologists are responsive if you have questions, but you’re also given a lot of information up front so you know what to expect since there’s so much misinformation out there about Accutane.
This was life changing for me as an adult who struggled with a really horrific breakout that caused so much distress. I wouldn’t hesitate to use them again if I need them (hoping I don’t of course). I love that they also offer longer term microdosing options. 10/10 experience
MM
Maria M.
They made the process easy to do it
They made the process easy to do it
SK
SK
Great customer service!!
Great customer service from Taylor!
TJ
Tiger J.
terrible communication
i've never posted a review ever but felt compelled to after my experience with clear health--- i signed up with clear health expecting reliable care, especially given how expensive the service is. unfortunately, my experience has been the opposite.
my new prescription should have been filled at the start of the month, but there was a mix-up between my pharmacy and clear health. what should have been a simple fix turned into weeks of silence. it was nearly impossible to get in touch with anyone, and during that time my treatment was interrupted and my skin condition worsened.
when i finally got on the phone with taylor from clear health (almost a week after the fact) they told me it was my pharmacy’s fault. that may very well be true, but it doesn’t excuse the lack of communication or the delay. it’s bad practice to shift blame instead of taking accountability and ensuring patients get the care they need on time.
to make matters worse, they only bothered to reach out after i had already cancelled my treatment. for the price they charge, the bare minimum should be timely communication and responsibility when things go wrong.
clear health failed on both counts, and i can’t recommend them to anyone who needs dependable dermatology care.
Response from Clear HealthAug 26, 2025
We appreciate you taking the time to share your feedback.
Prior to this review being written and after speaking with you directly and reviewing what occurred, I offered corrective steps to resolve the matter, which you declined. While we respect your decision, I want to assure you that we always strive to provide timely, attentive support, and we’re sorry to hear your experience did not meet expectations.
When prescriptions are sent to a local pharmacy, there are occasionally challenges outside of our direct control. While we do our best to coordinate and resolve issues, some local pharmacies and pharmacists may not be as familiar with Isotretinoin and iPledge Program requirements (as you acknowledged), which can unfortunately create delays. To maintain transparency, we make every effort to clearly explain what happened and provide supporting details so patients remain fully informed. This is also why we recommend using our in-house pharmacy whenever possible, as patients typically experience a more seamless and reliable process when treatment is managed end-to-end by our team.
That said, communication is something we take very seriously. Our team responds to all patient inquiries, though messages received outside of business hours may take longer to address. We regret if this gave the impression of silence, as that is never our intent.
Finally, when a patient chooses to discontinue care, I still follow up personally to ensure they are aware of their options and to offer additional support if needed. Our commitment remains to provide each patient with the care and service they signed up for, regardless of the circumstances.
We value your feedback, as it helps us strengthen the systems we have in place.
Taylor W.
Clear Health Support Manager
