Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Lauren C.
Great service!
Response from Hello AlphaAug 7, 2026
Hi Lauren, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our team. Providing seamless, high-quality care is always our top priority, and we look forward to continuing to support you on your health journey!
Christine
Will answer all your questions in prompt maner
Response from Hello AlphaAug 7, 2026
Hi Christine, Thanks for taking the time to leave a review! Providing prompt and helpful care is always our goal, so we're thrilled to hear you had a great experience with our team. We're always here whenever you need us!
C D.
Always on time and the customer service is amazing.
Response from Hello AlphaAug 7, 2026
Hi C Davis, We love hearing this! Thank you for taking the time to share your experience. Keeping things on time and providing top-notch support is always our goal, and we’re so happy to have earned your trust!
customer
Easy, quick, simple
Response from Hello AlphaAug 7, 2026
Hi, We love to hear it! Thank you for sharing your feedback. Keeping your care simple and fast is always our goal, and we appreciate you being a part of the Hello Alpha community!
Tammy B.
I have had excellent experience so far and have no complaints.
Response from Hello AlphaAug 7, 2026
Hi Tammy, We're so happy to hear this! Thank you for sharing your experience and for trusting us with your care. We look forward to continuing to provide you with great service!
Nayah
Very professional and always there when I need help
Response from Hello AlphaAug 7, 2026
Hi Nayah, Thank you for the wonderful feedback! Being a reliable, professional healthcare partner for you is always our top priority. We truly appreciate your trust in us and are always here whenever you need us next!
Sara
I have mixed feelings about Hello Alpha. For weight loss management, they’ve been great, and I haven’t had any major issues with that part of their service. However, for other non-emergency medical concerns, my experience has been very frustrating. I’ve reached out for things like a yeast infection and a sinus infection, and it has taken days just to get prescribed medication. The providers often ask a question, but then I won’t receive another response until the following day, which unnecessarily delays treatment. There have been multiple times when I ended up going to urgent care because I couldn’t wait any longer for a prescription. I’ve also noticed that some providers don’t seem to thoroughly read what patients write. I’ll clearly include when my symptoms started, only to be asked the exact same question later. That makes me feel like my messages aren’t being carefully reviewed and that my time and concerns aren’t being valued. If you’re using Hello Alpha solely for weight loss, it has been a positive experience. But if you’re expecting timely treatment for other common medical issues, my experience has been disappointing due to the slow communication and delayed care.
Response from Hello AlphaAug 7, 2026
Hi Sara, Thank you for your candid feedback. While we are happy that your weight management care has been seamless, we deeply apologize for the delays and frustration you experienced with your acute medical visits. Getting timely relief for conditions like sinus or yeast infections is crucial, and going to urgent care because of a delayed response is not the level of service or care we aim to provide. We are also addressing your feedback regarding message reviews with our clinical team to ensure our providers are thoroughly reading patient intake forms. Please reach out to our support team if you would like to discuss further. Again, we are very sorry about this.
Hooper
The process was easy and very professional. Companies technology is up to date and very precise. Enjoyed my experience.
Response from Hello AlphaAug 7, 2026
Hi Hooper, Thank you so much for the 5-star review! We take great pride in combining top-notch clinical professionalism with seamless, modern technology, so hearing that your experience was precise and easy means the world to us. Thank you for being part of the Hello Alpha community!
