Isabelle R.
They do not answer messages once prescription is given.
Heard good reviews about this place and gave it a try. It was easy to get a prescription I needed. When it was sent to the pharmacy a prior authorization was needed by my doctor for my insurance to approve the prescription. After several messages to the doctor and alpha customer service I’ve had no response! So basically they just took my money and ran because I can’t get my prescription now as it’s waiting in limbo at the pharmacy for my alpha doctor. I would like a refund or to have my messages answered! *UPDATE: alpha contacted me immediately and issued me a $10 credit. They stated they had now put my request in the prior authorization queue. Will update again once I have more information. Second update: 5 days later, still no prior authorization. No one has answered my messages either.
Response from Hello AlphaSep 23, 2022
Hi Isabelle, Thank you for contacting us. We sincerely apologize for the delay in response. We are currently experiencing unprecedented message volumes. Due to this, our message response time is currently delayed. Please know that our teams are working around the clock to make things right for our patients. We are committed to assisting you with the prior authorization process to help get your prescription. We will respond back to your messages very soon. Thank you!