Hello AlphaReviews of helloalpha.com

UPDATE: I was contacted immediately by Alpha and they issued me a $10 credit. They stated they had now put my request in the prior authorization queue. I have no clue if I’m in the queue or not. There is no continuity in the messaging, no status updates, and you can’t just reply to the messaging asking for an update. They say response time is 72 hours but it’s way more than that, if at all. Busy or not, this isn’t how you run a business. Very frustrating. I feel I’m just going around in circles and am about to cancel everything and go to my regular doctor. I thought this would be convenient but it’s too much of a headache. Initially I was very happy when consulting with a nurse practitioner. They were very responsive. They called my first prescription in on 9/21, but this is the message at the pharmacy: Your insurance requires approval We've reached out to your prescriber, which may take a few days.If you have questions, contact your pharmacy. It is now almost 9/28 and I cannot get a response as to the status. I’ve sent several emails and nothing. Very very frustrated.

UPDATE: after posting this review alpha contacted me. My provider apologized for the delay and my RX was sent in. First time using alpha was last month and they were amazing. However this month has been a disappointment. Completed my follow up apt on 9/19 and my provider messaged on 9/20 to say she had sent my next RX to my pharmacy. They have not received it and messages to alpha since 9/23 have not been answered

So hard to get a hold of them, my prescription supposedly was sent out to the pharmacy 3 times and no one has receive it. I have to start again in two days my medication and no answer from anyone. 10/25 update I wanted to give them a second chance but no way! My flops up visit was on 10/12 and today I still haven’t received an answer yet and they refused to refund my money back. I just switched to SEQUENCE which is a lot better

Medically discreet and I received exactly what I needed

Very good service but the email section seems a bit confusing in regards to the drop down send to menu.

Update: They messaged me and they fixed the issue! They really are a professional company that responds quickly. They care about their patients! I love HelloAlpha. They are super friendly and the doctors are great! However, their customer service and support are not great and have recently had a problem. I need a prior authorization for my medication and requested one 3 weeks ago. Despite several follow up messages and phone call attempts- I can’t get through to anyone. They haven’t submitted my prior authorization and so I started one through my insurance…and still no response. I ran out of my medication yesterday and I’m really frustrated. Update: they just submitted my prior authorization request. I have to wait an additional 15-25 days. That will be almost 6 weeks.

*** editing to say thank you for resolving my issue. It was swiftly and courteously fixed as soon as I posted this review** Alpha was great the first time I used it, around January of 2023. Now the customer service has fallen off a cliff. Twice they have sent my prescription to an old pharmacy, after I moved and asked them to delete the pharmacy on file and send the prescription to my house. Now I've been chasing customer service with messages almost every day for 3 weeks, with no reply. I still don't have my meds. I'm so frustrated and disappointed with this service - it should not be so hard! Also, the UX of the app is terrible. The message system is very confusing and it's counterintuitive to not be able to reply directly to a message. And it's insane that I can't go into my own profile to change or delete the pharmacy preference. If I could do that myself, rather than relying on Alpha customer service, I would have received my prescription 3 weeks ago.

they are great to work with. Always follows up if I have a question.