Hello AlphaReviews of helloalpha.com

I would have initially given them 5 stars due to the convenience. As of recently there seems to be some issues with the prescriptions. I utilize my own insurance and all I need is for the physician to send the prescription to my pharmacy. I'm on day 5 and nothing has been sent to my pharmacy. My insurance at work changed and I have to go through the prior authorization process as well. I don't want to run out of medication before someone reads a message. This is extremely frustrating. Update: One of the two prescriptions was sent to my pharmacy this morning. Supposedly it takes them 20-25 days for a prior authorization to be complete, which I know it can be completed much quicker than this. The 2nd prescription says it was sent to my pharmacy but nothing’s there but the prescription that requires the PA. These people are extremely frustrating. I’ve got to find somewhere else to go next month. I don’t have time for this foolishness. Sept 30th: Still waiting on a prior authorization to be completed. My insurance even tried to contact them directly to expedite things and I still have a prescription pending at my pharmacy. I will definitely be working with another company next month. With a regular doctor’s office I can get a PA done in 2 business days, but not these folks.

I have had multiple issues there is a lag between communication and when I was advised my lost package would be sent out I wasn’t informed I was going to be charged. I don’t mind it just a heads up would have been nice I never received a follow up after I asked why I was charged. I work in a space where follow up is VERY important as this indicates my case was closed after the person assigned didn’t want to deal with it anymore. Like yes my package was delivered and my email updated. I’ll give credit for that at least.

They will take your money and give you a 1 month supply of your medication. The next month they'll say they don't have your medication in stock and leave you hanging with no refills and having to find a new doctor.

I received a new doctor to work with when I came back to Alpha this time. She would never send in prescriptions when she said she would, when they got to the pharmacy they were the wrong dosages and she even sent in all my old prescriptions just to ensure I knew she could absolutely care less about her patients. Then she told me that she thought my past diagnosis was wrong and I should consider myself bipolar. This led to her asking me to try a new prescription. After 2 months taking the new medicine I asked her to take me off it or change it because the negative effects were all I had experienced and they were worrisome. Dr. Kane informed me if I didn't want to take the medicine she prescribed I'd need to seek a local Dr as she'd be cancelling my prescriptions all together. I responded to her, no answer. I reached out to the customer support, still no answer. Alpha doesn't care about their members and Dr. Kane doesn't care about her oath to do no harm, her patients, or the door she leaves wide open to malpractice litigation.

Initially I would have given Alpha Medical a 5 star rating for the convenience, for the prompt consultations with medical providers, and for quick shipping of medications. However, I recently had an issue where my prescription refill was not actually being processed, even though I completed my follow-up appointment and paid for the medication. After 2 weeks went by, I reached out to customer service; It took days to get a response. Then, instead of apologizing for the delay, the customer service rep proceeding to blame me for the delay....which literally made no sense considering I did everything I was supposed to and the original ETA provided aligned with when I needed the refill. Clearly there was an error on their end and I did not appreciate the response I received.

I've had a great experience with Alpha until recently. There was a problem with my order and I could not get a response from the support team until I was already out of my medication. Very stressful. There has got to be a way to get a message through. UPDATE: The team did contact me with an apology and a $20 credit, which is appreciated. The message included a disclaimer about the asynchronous nature of the care Alpha provides and the means of contact with clients, etc, which I did already understand....it just seems to be that there has got to be a way to rectify a situation before running out of medication, that was my only concern. I plan to continue my membership, as I have had amazing experiences prior to this incident.

Amazing! My questions are always answered within minutes and there’s always a resolution. Wonderful company

They never sent my prescription to the pharmacy and don’t respond to my messages