Bridget B.
A consistently positive experience
A consistently positive experience with their providers across a variety of needs. I have recommended their services to friends that are also pleased with their experiences. The only less than positive interaction I've had was attempting to reach out to them to ask a general question not related to a current "visit" - it is extremely difficult to get in touch with them outside of a specific service being provided, and I did not receive a response to the e-mail I sent through their system - the only way I found to attempt contact.
Response from Hello AlphaSep 2, 2025
Hi Bridget, Thank you for sharing your feedback with us. We're so pleased to hear that you've had a consistently positive experience with our providers and that you've felt confident enough to recommend our services to your friends. We also sincerely appreciate you bringing your other concern to our attention. We apologize for the difficulty you experienced in trying to reach us for a general question and for the lack of a response to your email. We understand how frustrating this is, and it is certainly not the level of service we aim to provide. Your feedback is invaluable and will be used to help us improve our contact process for questions not tied to an active visit. We want to ensure that all our patients feel heard and can easily get in touch with us whenever they need to.