Helium 10Reviews of helium10.com

Easy to use! It provides essential tools for sellers entering Amazon marketplace. 100% recommend it!

This tool is absolutely needed for every Amazon seller who wants to perform. Out of my experience H10 have the most reliable data, like sales estimate, search volume and so on.H10 makes the searching, the listing building and keyword research super easy and well founded.

Unfortunately, the negative reviews are real. I have rexently had the same experience as so many others, trying to cancel a subscription that should have already been cancelled but that resulted in me being billed again. Helium 10 essentially benefitted from my $99/month for 2 months despite me barely using the service after the first few weeks. And despite me trying to cancel, it seems clear that they would prefer to keep my money for month 3 and leave a paying customer feeling disgruntled and inclined to never do future business with them, than to simply do the right thing and grant a refund. I followed up immediately once I saw the email confirming I'd been charged for a 3rd month -- within about 2 hours -- and all they did was email me citing their terms and conditions and including a bunch of screenshots. Then had the audacity to follow up to that email saying "We sent you a message with questions and have yet to receive a response. If you need further assistance or the issue/concern you had is not uet resolved, please do not hesitate to reach out." They didnt send me any questions and they know full well that my issue was not resolved and have done everything to let me know that they are unwilling to rectify the issue. My records confirm that I pursued cancelllation on Dec 16 and so I was genuinely surprised to have been charged again, and even more surprised at the response I got once I reached out. Helium 10, your customer service needs some serious work and I can honestly say that while I was not ready to use your service now, you have certainly guaranteed that I will never use the service in the future once my business gets up and running. If anyone reading this is considering using Helium 10, please save yourself the headache and research other companies and products (they have tons of competitors, some even free!) that have more positive reviews, a better track record when it comes to customer service, and that genuinely value their customers. Helium 10 does not.

Very poor customer service!! I cancelled my subscription by the end of the first month. They instead upgraded my subscription and charge me more money. I also, found other products from other sellers account added to my H10 account, which seems to be a security bug in the tools. I contacted the customer service multiple times via chat and explained all of that and asked for a refund, but surprisingly they said I reactivated my account which never happened, and rejected to refund me. I asked many times to speak to the customer service team but always receive a response from the billing department. Very weird!!

I have been using h10 for over 5 years and I will probably use them for as long as I will have an Amazon and Walmart Business. It's everything you need and more. Maybe a little too much if you're just starting out, but in that case you can probably do very well with the free plan.

NEVER USING THEM AGAIN!!! I used their service for one month and did not want to continue. by end of the month I got a mail that payment is unsuccessful and asked to update card details so renew subscription. As I didn't want to extend I did not take any action. To my surprise after two days the fees got deducted, next within an hours I send a mail to cancel and refund the amount. Now they are not ready to refund. I do not want to use but they are insisting to use for one month. This is unethical practice, when my card was unsuccessful to renew why did they cut money from my card again after two days. Now they are not ready to refund, after reading all comments looks like its a big fraud going on, they feed your card information and every month they keep auto renewing. They do not have any refund policy. Please be careful of this fraud company.

Unethical credit card charge policy.Charge credit card without authorization beware before you give them your card information.

Helium10 changed my life. Seriously... the wealth of information, the support available, the sheer volume of tools - all of this goes into an amazing platform that is worth its weight in gold. After deciding to launch my product on Amazon, I was confused by all the choices for PPC, keywords, ranking and on and on. I signed up for Helium10 and went through the Freedom Ticket program. I came away with a thorough understanding of how to launch an Amazon product/store. As time went on, I reached out to support many times and always got the most helpful info and quickly too. I've been in webinars with Kevin King and Bradley Sutton - two Amazon Powerhouses! The resources available are pretty astonishing. I will say this - you have to put in the time and energy to take advantage of all the resources. There is no magic bullet. But if you utilize the tools and resources on Helium10 you're more than likely to succeed - a lot more likely than if you try to do it alone without these tools. Put in the effort and use the tools. It's well worth it.