Edison C.
They're not what they seem. They would scam you
I had an extremely disappointing experience with Helium10's subscription service. I signed up for their software and was charged four times for a service that never worked. I reached out to customer support multiple times, but was unable to receive any resolution to the issue. When I asked for a refund, the company lied and claimed that I had used the software, when in reality, it had never worked. I was extremely frustrated with the poor quality of service and lack of accountability from the company. I would not recommend Helium10 to anyone, and urge potential customers to stay away. This company has failed to deliver on its promises and has shown a complete disregard for its customers' satisfaction. Save yourself the trouble and find a more reliable and trustworthy provider.
Response from Helium 10Mar 17, 2023
Hi Edison! We're sorry to hear about your negative experience with our services and we understand your frustration regarding the issues you encountered. At Helium 10, we take all customer concerns seriously and we sincerely apologize for any inconvenience we may have caused. Regarding your concerns about being charged multiple times for a service that did not work, we'd like to assure you that this is not our standard practice. We take a ll billing issues seriously and strive to resolve them as quickly as possible. We would love an opportunity to investigate your case further and offer a resolution to your solution. If interested, please email me directly at [email protected] and include the email address associated to your Helium 10 account. Thank you again Edison for your time and I look forward to hearing from you soon! - Helium 10