Helium 10 Reviews | Read Customer Reviews of helium10.com

Helium 10Reviews of helium10.com

3.3705 reviews
Internet & Software
500 Technology Drive, Suite 450, Irvine, California

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Helium 10

About Helium 10

Helium 10 is a leading SaaS company that empowers e-commerce sellers, brands, and agencies to excel in the competitive worlds of Amazon, Walmart, and beyond. Helium 10's comprehensive suite of software solutions, with 30+ online tools, is crafted to cater to the unique needs of these marketplaces. Whether you are a seller, brand, or agency, Helium 10's wide array of powerful features, including advanced product research capabilities, keyword research tools, listing optimization & management tools, competitor analysis, and efficient inventory management solutions, equips you with the necessary resources to grow your e-commerce business and surpass your competition. By harnessing data-driven insights and offering a user-friendly interface, Helium 10 enables informed decision-making, improved visibility, and maximized sales potential. Join millions of sellers, brands, and agencies who have entrusted Helium 10 to elevate their Amazon and Walmart businesses. Helium 10 is always striving to provide the best software for their users, and launch new and improved tools regularly. Experience an unparalleled e-commerce journey and reach new heights with Helium 10.

Helium 10 (helium10.com) has 705 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: helium10.com
Website: helium10.com
Category: Internet & Software
Location: Irvine, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Helium 10 reviews

705 approved reviews, newest moderated first

Francisco H.
Apr 12, 2023
You are no longer taken seriously as a client
The sales analysis program "Profits" has been showing incorrect numbers for 3 months. Several contact requests to support and to Sean were unsuccessful. The reason I'm told is that it's up to Amazon. Total nonsense, because other sales analysis programs have no problems. How nice was the time when Manny was still in the boat :( Update 28.04.2023: I have been offered monetary compensation until the issue is resolved. Update 28.10.2024: All is running smoothly now. Recommended software
Response from Helium 10Apr 14, 2023
Hi Francisco! Thank you for taking the time to leave us your feedback. We apologize for the inconvenience for the issue on hand. We've explained that the problem that you're facing is due to inaccurate data in Amazon's API reports. We've reached out to Amazon to fix this issue and they've recognized this buy and is taking steps to resolve it. As per the latest update, the issue is anticipated to be fixed in the next week. If you have any further questions or concerns, feel free to reach out to our Support team at [email protected]. - Helium 10
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Nel K.
Apr 12, 2023
Schlechter Kundenservice
Schlechter Kundenservice. Mein Tool Automation funktioniert seit Monaten nicht und Helium kriegt es nicht gelöst. Hält mich hin. Erstattung wurde versprochen aber nur Ausreden erfolgen. Werde es kündigen und wechseln. Absolut überteuert für den schlechten Service.
Response from Helium 10Apr 12, 2023
Hallo Nel! Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre ehrliche Bewertung zu hinterlassen. Wir wissen das sehr zu schätzen. Wir entschuldigen uns für etwaige Unannehmlichkeiten oder Probleme, die Ihnen durch Ihr Problem mit unserem Automatisierungstool entstanden sind. Wir nehmen jedes Feedback ernst und würden uns über eine Gelegenheit freuen, dieses Problem so schnell wie möglich für Sie zu lösen. Bei Interesse kontaktieren Sie mich bitte direkt unter [email protected] und geben Sie die mit Ihrem Helium 10-Konto verknüpfte E-Mail-Adresse an, damit wir die Einzelheiten Ihrer Situation besprechen und auf eine zufriedenstellende Lösung hinarbeiten können. Ich freue mich darauf bald von Ihnen zu hören! Danke schön! - Helium 10
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Ky
Apr 5, 2023
Automatically Charge your card without notification!
Helium10 doesn't care about their customers, they will automatically charge your card without notification. All they want is your hard earned money! I was affiliated with Helium10 and they provided FREE diamond plan (although I barely use it). Once I no longer and affiliated with helium10, for months, they randomly charged my card diamond plan out of the blue and they are not willing to refund. They are sneaky, catch you off guard then charges you NO matter how you reach to their customer services REP, billing department, they don't CARE! They will charge you! Theres no customer service, sure there are people talking to you about your issue but they wont resolve it! The entire point is to resolve by providing a refund.
Response from Helium 10Apr 5, 2023
Hi Ky! Thank you for taking the time to leave us your honest review - we greatly appreciate it and your feedback. We're sorry for the inconvenience or trouble the automatic charge may have caused. We take all feedback seriously and would love an opportunity to resolve this issue for you as soon as possible. If interested, please contact me directly at [email protected] so that we can discuss the details of your situation and work towards a satisfactory resolution. Thank you again for your time Ky and I look forward to hearing from you soon! - Helium 10
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Rodrigo M.
Mar 31, 2023
Exceptional tool that has transformed the way I conduct my e-commerce business.
Helium 10 is an exceptional tool that has transformed the way I conduct my e-commerce business. From keyword research to product listing optimization, Helium 10 provides everything I need to stay ahead of the competition and increase my sales. I highly recommend Helium 10 to anyone looking to succeed in the e-commerce industry. The platform is user-friendly, packed with powerful features, and backed by a knowledgeable and responsive customer support team. With Helium 10, you'll have everything you need to take your Amazon business to the next level.
Response from Helium 10Apr 3, 2023
Hi Rodrigo! Thank you for taking the time to share your experience with us. We're sorry to hear that our billing management did not meet your expectations and that you had a negative experience with our Support team. I can understand your frustration and disappointment and I'd like to apologize for any inconvenience these issues may have caused. We take all feedback seriously and would love an opportunity to resolve this issue for you as soon as possible. If interested, please contact me directly at [email protected] so that we can discuss the details of your situation and work towards a satisfactory resolution. Thank you again for your time Rodrigo and I look forward to hearing from you soon! - Helium 10
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Rob (.
Mar 21, 2023
Very poor!
Very poor! I signed about 6 months ago on a special 50 percent off price. Used it for that month and no longer needed it afterwards so cancelled. 6 months later I'm being charged over £80 for a software I've not used for months or intend to use! I emailed them to ask for a refund and was refused. Reason given were that I had 'paused' my account and I would have received an email before the activation, which both are straight lies! This seems to be a very common complaint about this company aswell. They have either got a problem with the software they use that is placing people's accounts on pause when they're cancelling or it's just straight fraud. I have also explained that the money taken was for my food, I cannot eat now until a couple of weeks. I'm currently on disability benefits and that charge had taken they money I had to buy my groceries. I've explained this again to their customer service and I've basically just been told tough luck, what a lovely way to treat people ey!
Response from Helium 10Apr 3, 2023
Hi Rob! Firstly, I want to say thank you for taking the time to leave us your honest feedback. We greatly appreciate it and use feedback from our users to help make the necessary changes to our business. With that being said we'd like to apologize for any inconvenience or trouble you may have had. We'd love an opportunity to investigate and resolve this issue for you. If interested, please contact me directly at [email protected] so that we can discuss the details of your situation and words towards a resolution. Please include the email address associated to your Helium 10 account. Thank you again Rob and I look forward to hearing from you soon! - Helium 10
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Adelina
Mar 14, 2023
worse than anything you can try / Don ' t listen the good reviews
worse than anything you can try Not a good tool and they keep on charging you and don t refund you even if you don t use their services . Waste of money and time to speak with them !!!!!!!!! I would like to give them bellow 0 stars because that s what they deserve
Response from Helium 10Mar 17, 2023
Hi Adelina! Thank you for taking the time to share your experience with us. We're sorry to hear that our tools did not meet your expectations and that you had a negative experience with our Support team. I can understand your frustration and disappointment and I'd like to apologize for any inconvenience these issues may have caused. We take all feedback seriously and would love an opportunity to resolve this issue for you as soon as possible. If interested, please contact me directly at [email protected] so that we can discuss the details of your situation and work towards a satisfactory resolution. Thank you again for your time Adelina and I look forward to hearing from you soon! - Helium 10
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Kenneth
Mar 10, 2023
Waste of money
Waste of money, the onboarding team will only try to sell you into a more expensive package.. The day we did cancel our member ship - they did charge us (the same day) for another month. Find another software to use!
Response from Helium 10Mar 17, 2023
Hi Kenneth! Thank you for bringing these issues to our attention. We're sorry to hear that you had a negative experience with our onboarding team and that our cancellation process didn't meet your expectations. We would love an opportunity to investigate your case further and offer you a resolution. To do so, please contact me directly at [email protected] with the email address associated to your Helium 10 account. Thank you again for your time Kenneth and I look forward to hearing from you soon! - Helium 10
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Serena
Mar 3, 2023
They rob your money with their "PAUSING POLICY" STAY AWAY
I subscribed to Helium with two accounts, but after using one for a month, I decided to delete it. However, when I tried to cancel the second account, I was tricked into pausing it for free instead. Unfortunately, this led to an unexpected auto-renewal, which I immediately requested a refund for on the same day. Despite explaining my situation, Helium deemed me ineligible for a refund. I'm extremely dissatisfied with this situation because Helium inundated me with a plethora of marketing emails, causing confusion and they asked me to "pause" the account instead of deleting it. This ultimately led to an unwanted charge and their refusal to issue a refund.
Response from Helium 10Mar 17, 2023
Hi Serena! We're sorry to hear about the trouble and inconveniences with our services and we appreciate you sharing your honest feedback with us. At Helium 10, we strive to provide our customers with the best possible experience and we apologize for falling short in your case. We understand your frustration and disappointment regarding the unexpected auto-renewal and the subsequent refusal of your refund request. We'd love an opportunity to take a look into your case and offer a resolution to your solution. If interested, please email me directly at [email protected] with the email address associated to your Helium 10 account. Thank you for your time Serena and I look forward to hearing from you soon! - Helium 10
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