Monica F.
Offer to return is not valid.
The ring I received was not like the picture I saw. I am not pleased and want to return it, but the site is closed.
Response from Helen's GemsDec 19, 2024
Dear Monica, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and want to clarify that our official online store is fully operational. After reviewing our records, we could not locate an order under your name, which makes us suspect that you may have placed your order through a fraudulent site imitating our boutique. Since sharing my story on social media, we’ve unfortunately come across many copycats pretending to be Helen's Gems. To ensure you’re shopping safely, please make sure to order only from our official website: https://helens-gems.com. To assist you further, please email us at [email protected] with any order details you have, and we’ll do everything we can to help. You can also call us at (435) 264-9302, though we kindly ask for patience as our lines are very busy. Thank you for your understanding, and we look forward to resolving this for you.