Helen's GemsUpdate — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Susan R.
Ordered necklace for a special outfit and day and was not disappointed. Quality great, delivery fair, product good
Response from Helen's GemsDec 18, 2024
Dear Susan, Thank you for your kind review! We’re so glad you were happy with your necklace and that it worked beautifully for your special day. Your support means a lot to us.
Helen W.
Absolutely gorgeous thank you 💕
Response from Helen's GemsDec 18, 2024
Dear Helen, Thank you so much for your kind words😊. We’re delighted to hear that you love your earrings! Your support means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Jean F.
The quality is good, The quality is good, but the earrings were too big for me. Didn't look big in the picture. i
Response from Helen's GemsDec 18, 2024
Dear Jean, thank you so much for your feedback. We’re sorry to hear that the earrings were too big. We’d love to help by sending you another pair (perhaps a different design). We’ll reach out to you by email shortly.
Lee H.
Feels like very cheap jewelry
Response from Helen's GemsDec 18, 2024
Dear Lee, we’re truly sorry to hear that your order didn’t meet your expectations. This is not the experience we want for our customers, and we’d love the chance to make things right. We’ll reach out to you via email shortly to see how we can resolve this for you. Your satisfaction is very important to us, and we’re here to help!
Marie S.
The website was very easy to use. I was kept well updated with the delivery date and it came when expected.
Response from Helen's GemsDec 18, 2024
Dear Marie, thank you so much for sharing your experience. Your support truly means the world to us! ✨
Sue S.
Beautiful jewellery Loved my rings. Great service and great contact. Big thank you 😀
Response from Helen's GemsDec 18, 2024
Dear Sue, thank you so much for your kind words and for sharing your experience! We’re thrilled to hear you love your rings and that you were happy with our service. Your support means the world to us, and we’re truly grateful for your order. 😊 If there’s ever anything else we can do for you, don’t hesitate to let us know. Enjoy your beautiful jewellery!
Miabelle
This is a scam , jewelry is cheap. They refused to cancel my order with the excuse that was shipped already, they charged my credit card almost $100.00 dollars for cheap and smelling of lead pieces of jewelry. they go by different names with same story Timeless Treasures, Amelia's Jewlery, Linjoe,Ella's Boutique, Mary's Gems. It's a scam do not buy !
Response from Helen's GemsDec 18, 2024
Dear Miabelle, we’re very sorry to hear about your experience. Unfortunately, we’re currently dealing with many copycat sellers impersonating our brand, and we couldn’t locate your order details in our system. To ensure a safe shopping experience, please make sure to always order directly from our official website: helens-gems.com. If you need further assistance, we’re here to help—feel free to reach out to us directly. You can contact us directly at [email protected]
Juliana M.
SCAM. The store mentioned craft.... but it is China made... I am trying to cancel, and they are refusing. I bought directly from helens-gems.com, but the very same itens are found in china websites , and now that One off my orders were shipped With a track Number provided by e-mail @helens-gems there are evidence that it was shipped from China, no Utah as mentioned… they are fraudsters
Response from Helen's GemsDec 18, 2024
Dear Juliana, we’re very sorry to hear about your experience. Unfortunately, we’re currently dealing with many copycat sellers impersonating our brand, and we couldn’t locate your order details in our system. To ensure a safe shopping experience, please make sure to always order directly from our official website: helens-gems.com. If you need further assistance, we’re here to help—feel free to reach out to us directly. You can contact us directly at [email protected]
