Shirley S.
Been waiting on an order placed on 16th…
Been waiting on an order placed on 16th Dec. I contacted customer care and they replied telling me that it was on its way. I've since contacted them again looking for an update however this time I have had no reply. I ordered directly from their website and they have my order details online, so there's no excuse for it being a fake page this time. If I haven't received my items in a week I'll be raising it with paypal! Would not recommend. This was supposed to be a Xmas present!
Response from Helen's GemsJan 3, 2025
Dear Shirley, we’re so sorry to hear about this delay, and we understand how frustrating this must be, especially with it being a gift. The holiday rush caused many carriers to experience shipping delays, but this should now be resolved. We’ll reach out to you right away to ensure we get this sorted for you. Please also check your spam or promotions email folder for any updates or confirmations. Thank you for your patience, and we’ll do everything we can to make this right!