steven S.
Terrible Customer Service
Terrible Quality Control TERRIBLE CUSTOMER SERVICE Home Delivery is AWFUL placed an order for home delivery, when the order arrived it was not my order. Nothing, completely wrong. I contacted customer service and they rescheduled. second attempt, delivered to the wrong house, fortunately the neighbor was home and directed delivery to my house. delivery handed me the bags and left. when I unpacked a number of items were missing. I contacted customer service. they said they would contact the driver and see if they had my missing items. if not the store would schedule a delivery of the missing items. said they would call and let me know when the items would be delivered. after three hours and no call, I called customer service. I was placed on hold for 45 minutes. I was then told “the delivery driver said everything was delivered” there’s nothing we can do. I this point I got angry because in addition to everything else, I’m being called a liar. After asking numerous times whom I needed to contact next, manager, supervisor, etc. being placed on hold again, they agreed to refund the money for the missing items. HEB should invest some of the money they dump into TV commercials that say customer service is a priority and use it to train their employees to do their jobs. when you call customer service the wait time is 25-30 minutes. if they have this many people trying to reach customer service, that’s an indication your customer service sucks.