H-E-BReviews of heb.com

We purchased 1 pound sliced brisket, pint of beans and pint of potato salad. The brisket was so greasy it soaked through the butcher paper onto the counter. The potato salad nor the beans were any better. We spent $48.00 and wound up throwing it all in the trash and had to eat a frozen pizza. We live outside the city and it was too far to take it back.

The manager at the fry rd store has a bad attitude. This store has a low rating. If you have ever used them you would understand. On 3/19 I placed a home delivery order. For the 2nd time the driver delivered to the wrong address. I had to go up and down 12 steps 3 times to get all the food to my room. Driver unable to communicate. No english!!English!!! The manager at the store had a bad attitude. Was not all concerned. He tried to cover up for the driver and the store. He blamed Corp for there decisions. They do not keep their shelves stocked. Prices very high and quality notngood. I spend about $200 a month No appreciation

I LOVE my H-E-B! I travelled to Ft Worth and when I got there, realized I left my toiletries bag (with my BP medicine) at home. I called HEB at Heritage Trace the next morning and a very sweet pharmacist told me I had 0 refills, but she placed a refill order and that I just needed to come in, tell them and they would give a few tablets to get me through the weekend. I couldn't get there until late afternoon and when I told my story to the lady at the counter, the pharmacist I had talked to earlier held up a bottle and said "I was wondering when you were coming by". Easy-peasy and they were all so nice! H-E-B IS my store and since I'm likely moving to Ft Worth, am THRILLED they have expanded up there!

I am extremely disappointed and uncomfortable with the repeated treatment my wife and I receive at this H-E-B location in League City. Every time we visit, there is a palpable sense of exclusion that is impossible to ignore. Most recently, during a visit yesterday, we witnessed a staff member handing out samples. She was engaging and offering samples to every Caucasian customer in line, but the moment my wife and I approached, the interaction stopped. There was no greeting, no offer of a sample, and a deliberate effort to avoid eye contact with us entirely. It is deeply unsettling to feel like you are being treated as "less than" or invisible based on the color of your skin. Shopping here feels like stepping back in time to a place where we aren't welcome unless we fit a specific mold. Management needs to address the lack of basic professional courtesy and the apparent bias in how staff members engage with a diverse community. We should be able to shop for our families without feeling targeted by this kind of dismissive behaver

I was at H-E-B checking out and my card would not work so the cashier took me to where the manager are and the guy who name was Adonis was so rude he was not trying to help me he had an attitude with me and kept walking away I went to another manger who was so helpful who was Michael as he walked back with me Adonis was still rude saying he is not going to help me and walking off with a bad attitude. Adonis is not a team leader with the way he act around customers he has poor customer service

17238 BULVERDE ROAD SAN ANTONIO, TX 78247Corporate #732 Your

H-E-B has a great variety of products and reasonable prices, but the customer service can be hit or miss depending on the time of day.

Your employees need some serious training on how to treat the public. The last two times I have bought groceries at the HEB, I have dealt with some very disgruntled and unhappy employees. Many are short tempered and cannot look you in the eye. They are too busy talking to the sacker (if there is one) rather than thanking the customer who just bought $100 plus of groceries. I would suggest you hire a customer service individual to train each employee on how to act in a social environment, especially to those who are spending money at your establishment. There is an old saying "It is nice to be important but more important to be nice". Unfortunately you have been the only big grocery in town so there is no competition. How hard is it to say, hi how are you today, thank you, we appreciate your business? While you are remodeling, how about remolding your employees to be more customer friendly?