hear.comReviews of hear.com

Hear.com is a fraudster and scammer. They are out to cheat elderly and vulnerable people of their money. My 83 year old dad bought a hearing aid from their branch in Kuala Lumpur. They said they will service the hearing aid for free after buying the aid from them. To our horror, after the purchase we wanted to make an appointment to service the hearing aid but the branch closed down! Nowhere to be found. They took my dad's money and he's left with a hearing aid that doesn't work well! This is a dishonest action of Hear.com. They cheat people's money and have no integrity in how they do business. Be extremely careful if you buy from Hear.com. Hear.com is an absolute disgrace! I'm not sure how can the authority allow them to continue operating.

I have had my hearing aids from hear.com about 1 1/2 years and thought everything was fine. Then the right ear device developed a problem of almost constant feedback noise. This started in early May and now in late July is still not resolved. Phone troubleshooting didn't resolve it. A new wire was sent which did not solve it. I was then told I would have to send in both of my hearing aids so that the right one could be repaired, which would take 1-2 weeks. I asked if they would send me temporary replacements but was told "we don't do that". I was told there was no one local who could help me (I live in a major metro area.) So I sent them in. At the 2 week mark I received a call stating that they could not be repaired so I was being sent replacements. We confirmed the shipping address and I requested a tracking number only to find they were sent to the wrong address, in another state yet, apparently the address of another client. Almost a week later I received a call that they had received my devices back and would ship them out to me. Again we confirmed the shipping address and I requested a tracking number. Again they were sent to the wrong address. I finally received them after 3 1/2 weeks and the original problem still existed. After another phone call from me, they are sending me a new wire (which had already been tried) with the explanation that perhaps it was a bad batch of wires. As a result of this experience I am totally irate and disgusted with hear.com. I have been without badly needed hearing aids for an unacceptable amount of time. Apparently quality control needs to be improved so that devices are sufficiently tested before being returned to a client, and also in the shopping department. Also temporary replacements should be provided, as is done with a local service. To update, I called 4 days after being told a new wire was being sent by UPS overnight since I still had not received it. Customer service determined that the wire was sent to the wrong address- unbelievable! I requested an escalation and was told the manager of the repair service would call me. I did not receive a call that day or the following day. Now it’s the weekend so I will see what happens on Monday. Customer service should have escalated this a long time ago. In light of the response from hear.com, i would add that with the new hearing aids and some adjustments made during the recent appointment, the problem has been resolved after 4 months of struggle. I would suggest that some additional customer service training may be in order so that they could have brought up the issue of possible interference from ear wax and suggested an appointment be set up. The wax is still there and will take some time and treatments to remove but my hearing aids are now functioning properly.

Hear.com is an online thief. When suffering from hearing loss, you'll do better with a real doctor who cares about you, not online carnival hucksters who take your money and run. I spent $6500 and couldn't hear any better than without the hearing aids they sold me. I am finally in the care of a local doctor who sold me new hearing aids that are a revelation. Avoid hear.com at all costs.

Professional and friendly staff made the entire experience easy and fun from start to finish.

All of the employees were informative and respectful of my needs

This company shot me down because of my credit! Money is more important than the health issue. I found a true company that concerns the customer with issues over they’re financial burden

He was very helpful and answered my questions to my satisfaction. My ears have been itching and gave the Nan of drops that stop that. I just love my hearing aid And that was the only issue I had

the aids are great, however the service dept. has got a serious problem. when i call i have to leave a recording, i seldom get a call back for at least 5-6 days. once i get someone to talk to the issue takes care of itself. the problem is, until i can talk to someone i don't hear crap. its the same with email, i was given a contact person and address/# to contact him, however he never responds, not once have i been able to talk to or correspond with him, don't even know if he is still employed there. poor business practice. this is the second time this has occurred.