Alex C.
Worst customer service I have ever delt with
Worst company I have ever delt with, no replies to emails, no replies to phone calls. After the 45 days past I can't even get Gabrielle Campolongo my sales consultant to return any email's or reach out to me by phone. I put down 2/17 as a date of bad experience but there have been ample dates that I am not happy with. I have reached out to Allegro the bank who financed the loan and informed them I am stopping payment.
Response from hear.comFeb 27, 2025
We sincerely apologize for the delay in response and any frustration this situation has caused you. At hear.com, we strive to provide exceptional service, and we regret that we fell short in meeting your expectations. After reviewing your case, we understand the challenges you’ve faced and want to assure you that we are taking action to make things right. We have scheduled a follow-up appointment for you on March 5th, and to ensure you receive the best possible experience, we will be providing you with a brand-new set of hearing aids for your fitting. We also recognize that there may have been miscommunication regarding your previous appointments, and we truly appreciate your patience. Our goal is to provide you with the highest-quality hearing care, and we are committed to making sure you leave your next appointment with a solution that works for you. If you have any questions before your appointment, please don’t hesitate to reach out to our Customer Support Team. We truly value you as a customer and appreciate the opportunity to regain your trust. - Ashley, Customer Success Team