hear.comReviews of hear.com

Response from hear.comMar 17, 2025

Wow! This is exactly why we do what we do. We’re so thrilled to hear how much your hearing aids have reconnected you to the beautiful sounds of life—from music and family to even hawks in the sky! It’s never too late to rediscover the little things that make life special, and we’re honored to be a part of your journey. Happy Hearing! - Ashley, Customer Success Team

Response from hear.comMar 18, 2025

We appreciate your feedback and sincerely apologize for the difficulty you’ve had in getting the support you need. We understand how frustrating this must be, especially given your current situation. Our team attempted to contact you today, March 18th, but unfortunately, the call went straight to voicemail. A message was left by one of our Customer Support Agents, and we want to ensure we can connect with you as soon as possible. To help us reach you successfully, we ask that you save the following number under “hear.com” in your contacts: 786.526.0602. This will help prevent missed calls due to filtering or unknown numbers. We will try again tomorrow, March 19th, and look forward to assisting you. Thank you for your patience, and we hope to resolve this issue for you soon. - Ashley, Customer Success Team

Response from hear.comMar 17, 2025

We sincerely apologize for the frustration and inconvenience you’ve experienced. It’s never our intention for any of our customers to feel unheard or left without support. We understand that not receiving your kit for your last appointment and struggling to get through to us only added to your frustration. We truly appreciate your patience, and we’re glad we were able to connect and schedule your appointment for April 1st. Our team is here to ensure you get the care and assistance you need. If you have any further concerns before your appointment, please don’t hesitate to reach out—we’re committed to making this right. - Ashley, Customer Success Team

Response from hear.comMar 11, 2025

Thank you for sharing your hear.com experience! We're glad to hear that you're satisfied with the sound quality of your hearing aids, but we understand your frustration with the app’s speed. Our team is always working on improvements, and we appreciate your feedback as it helps us enhance the experience for our customers. If you’re experiencing specific issues with the app, our Customer Support team would be happy to assist you with troubleshooting to improve performance. Please feel free to reach out! Happy Hearing! - Ashley, Customer Success Team

Response from hear.comMar 11, 2025

Thank you for your kind words! We're so glad to be part of your hearing journey and to provide the support you need along the way. If you ever have any questions or need assistance, our team is always here to help. Happy Hearing! - Ashley, Customer Success Team

Response from hear.comMar 11, 2025

Thank you for your wonderful feedback! 😊 We're so happy to hear that your hearing aids are making a difference—not just for you, but for your family too! Clear conversations in noisy environments and lower TV volume are life-changing benefits, and we’re thrilled you’re experiencing them. If you ever need any support, we're always here to help! Happy Hearing! - Ashley, Customer Success Team

Response from hear.comMar 5, 2025

Thank you so much for sharing your hear.com experience! We're thrilled to hear that Janet, Michael, and Kyle provided you with top-notch service and clear guidance throughout your journey. Our team is dedicated to ensuring that every customer feels supported and confident in their hearing care, and we're so glad Michael went above and beyond to help with your adjustment. If you ever have any questions or need further assistance, we're always here for you. Enjoy your improved hearing, and thank you for choosing hear.com! - Ashley, Customer Success Team

Response from hear.comMar 6, 2025

We sincerely apologize that our communication did not meet your expectations, and we completely understand how frustrating this experience has been for you and your husband. It is never our intention to make it difficult for our customers to reach us, and we regret that you’ve had trouble getting the assistance you need. We want to assure you that we are here to help and would love the opportunity to resolve this issue as quickly as possible. Our team is ready to assist your husband and ensure that all of his questions are answered in a timely manner moving forward. Please reach out to our Customer Support team at your earliest convenience so we can work together to find the best solution. Again, we appreciate your feedback and are committed to improving our processes to better serve you. Thank you for bringing this to our attention. - Ashley, Customer Success Team