hear.comReviews of hear.com

Response from hear.comDec 1, 2025

Thank you so much for your thoughtful review, Mae — and for recognizing Rafael and Kyla. We’re thrilled to hear they delivered the patient, supportive experience you deserve! We sincerely apologize for the confusion with the UPS pickup. We understand how frustrating that can be. We’re happy to share that the package has since been collected and is scheduled to arrive at our logistics center today, 12/1. Once it’s received, we’ll be sending out your After Care package, which includes the supplies you need to keep your hearing aids performing at their best. We also appreciate your feedback about clearer written instructions and kit labeling. Suggestions like yours help us improve the experience for all customers — especially those who prefer simple, step-by-step guidance. Thank you again for your patience, your honesty, and for choosing hear.com. We're glad you're satisfied with your hearing aids and our team, and we’re here for you anytime you need support. - Ashley, Customer Success Team

Response from hear.comDec 1, 2025

Kenneth, thank you so much for sharing this. We’re really glad to hear that your Horizon 7 IX hearing aids made such a difference in speech clarity and that you had a great experience with your audiologist — we’ll be sure to pass that along to them. We completely understand that cost can be a challenge, and we respect the decision you had to make. Whenever the time is right for you to try again, we’ll be here to help you explore all available options, including financing and any potential insurance benefits, to make things as manageable as possible. Thank you again for giving us a chance to be part of your hearing journey — we hope to work with you again in the future. - Ashley, Customer Success Team

Response from hear.comDec 1, 2025

Thanks for the feedback, Vince — we really appreciate it. We’re glad to hear you felt no pressure and enjoyed having plenty of time to try the hearing aids before making a decision. That’s exactly the experience we want our customers to have. Regarding the app, thank you for calling that out. Some adjustments in the app—especially volume and sound environment changes—may feel subtle because your audiologist programs the hearing aids to optimize clarity and comfort automatically. Still, your feedback is valuable, and we’re continually working with our tech teams to improve app responsiveness and user control. If you’d like, we can also schedule a quick follow-up with your provider to review your settings and make sure everything is working the way you expect. Just let us know — we’re here to help. - Ashley, Customer Success Team

Response from hear.comDec 1, 2025

Thank you, LaDonn — we really appreciate you sharing this! We’re thrilled to hear that your experience with our customer service has been great from the start and that your Horizon hearing aids are performing well so far. It’s wonderful to know everything is off to a strong and smooth beginning. If you ever have questions, need adjustments, or just want tips on getting the most out of your devices, we’re always here to help. Enjoy the clarity — and thanks again for choosing hear.com! - Ashley, Customer Success Team

Response from hear.comNov 26, 2025

Leann, thank you so much for the wonderful 5-star review! We’re thrilled to hear that your experience with our at-home evaluation was smooth, convenient, and easy from start to finish. Our goal is to make hearing care simple and stress-free, so it’s great to know the tablet setup, video appointment, and return process worked exactly as intended. And we’re glad you now have a clear understanding of your hearing health — even better that you don’t need hearing aids just yet! Whenever you feel ready for another check or notice changes in your hearing, we’ll be here and happy to help. Thanks again for trusting hear.com! - Ashley, Customer Success Team

Response from hear.comNov 25, 2025

Rich, thank you so much for sharing your experience! We're thrilled to hear that your hearing aids feel comfortable, look discreet, and deliver clear sound throughout the day. It’s also great to know the quick recharge and all-day battery life are working well for you. We truly appreciate your feedback and are glad the devices are making a positive difference for you. If you ever need anything, we're here to help! - Ashley, Customer Success Team

Response from hear.comNov 25, 2025

Susan, thank you so much for sharing your experience! We’re thrilled to hear that our customer service, testing process, and follow-up support made you feel confident in your decision — especially after starting out skeptical. We’re glad we could get that replacement pair to you quickly and fully set up to your specifications. Making sure everything works perfectly for you is always our priority. Thank you for the wonderful recommendation — it means a lot! If you ever need anything, we’re always here to help. - Ashley, Customer Success Team

Response from hear.comNov 18, 2025

Thank you so much, Gloria! We’re thrilled to hear how much your new hearing aids have improved your everyday life — clearer sound, fewer distractions, and a comfortable fit are exactly what we aim for. It’s wonderful to know your experience with our team has been just as positive. We truly appreciate you being part of the hear.com family, and we’re here for you anytime you need us! - Ashley, Customer Success Team