hear.comReviews of hear.com

Response from hear.comMar 3, 2026

Hello, Thank you for sharing your experience! We’re so glad to hear that the process was smooth, convenient, and easy from start to finish. It’s wonderful that the remote hearing test, adjustments, and follow-up appointment all worked seamlessly for you—and that returning the equipment was just as simple. We truly appreciate your kind words about both the product and our team. Providing effective hearing care with convenience and support is exactly what we strive for. Thank you for trusting us with your hearing journey! Curtis, Customer Success Team

Response from hear.comMar 3, 2026

Hi Thomas, Thank you for your feedback! We’re so glad to hear that everything arrived smoothly and that the online instructions were clear and easy to use. Making the process convenient and straightforward is very important to us. We truly appreciate you sharing your experience and are always here if you need any support. Curtis, Customer Success Team

Response from hear.comMar 3, 2026

Hi Al Thank you for your feedback! We’re glad to hear that the repair process was easy and straightforward for you. Making service and support simple and hassle-free is very important to us. If there’s anything more we can do to make your experience even better, we’re always here to help. Curtis, Customer Success Team

Response from hear.comFeb 27, 2026

Hi Raymond, Thank you so much for your thoughtful feedback. We’re truly pleased to hear that your specialist provided knowledgeable, patient, and attentive care while making the process clear and straightforward. Proper programming is such an important part of achieving the best possible results, and we’re glad that expertise made a difference for you. It means a great deal—especially coming from a medical professional—that your experience left such a strong impression. We sincerely appreciate your trust. Curtis, Customer Success Team

Response from hear.comMar 4, 2026

Dear Tony, Thank you for sharing this feedback. First and foremost, I want to sincerely apologize for the frustration you’ve experienced. It is completely understandable that being asked to repeat the same "start from scratch" process—reinstalling apps and re-pairing devices—felt like an exercise in futility. That is not the level of support we strive for, and we clearly missed the mark in addressing the root of your concerns. Your time is valuable, and we validate your frustration with the "temporary fixes" you were offered. We are glad the manufacturer was able to provide more direct insight regarding the Bluetooth antenna, and we want to use that information to move past troubleshooting and into a real solution. Our Proposed Solution: To restore your confidence and ensure you have a product that stays connected to your Android device reliably, In your particular situation we would like to offer you an upgrade to the Horizon 7 IX BCT. Unfortunately, at the time of your purchase, these items were not available.  The Horizon 7 IX BCT features our latest architecture designed for superior connectivity and stability. We believe this is the most effective way to move beyond these technical hurdles and provide you with the seamless experience you expected from the start. A senior member of our team will be reaching out to you directly to facilitate this upgrade. We understand your position regarding a refund, and we are committed to standing behind our products until you are fully satisfied with your hearing solution. Thank you for your patience while we work to make this right. Best regards, The hear.com Team

Response from hear.comFeb 27, 2026

Hi Frances, Thank you for sharing your experience! We’re so glad to hear that you feel well-informed about your hearing aids and confident in what to expect. Providing clear guidance and ongoing support is very important to us, and we’re happy you know you can reach us anytime you have questions. We truly appreciate your feedback and are always here to help. Curtis, Customer Success Team

Response from hear.comFeb 25, 2026

Hi Brenda, Thank you for sharing your experience! We’re so glad to hear that you feel well cared for and valued whenever you need assistance —that’s exactly the experience we strive to provide. Your satisfaction and confidence in your hearing care mean a great deal to us. We truly appreciate your trust and are always here whenever you need support. Curtis, Customer Success Team

Response from hear.comFeb 25, 2026

Hi Robert, Thank you for your kind words! We’re so glad to hear that you had a positive experience with both our team and your hearing aids. Building supportive relationships and providing high-quality solutions are both very important to us. We truly appreciate you taking the time to share your feedback and are always here if you need anything. Curtis, Customer Success Team