hear.comReviews of hear.com

I purchased a pair of Starkey Livio2000 Hearing aids Apr 2021. There was a trial of 90 days to review with a money back guarantee. When I purchased I ask the if a TV streamer was available and listed my type of Android phone was compatible. THE ONLY REASON FOR PURCHASE WAS FOR THE TV STREAMER. After the purchase they informed me that because of Covid 19 there was a shortage of chips for the streamer and would have to wait. I have wait for a year and now said that my phone was NEVER COMPATIBLE WITH THE STREAMER IN THE FIRST PLACE. I have contacted Hear.com but can not offer me any compensation. If I would have known now would never have purchased. These are high end aids and with my Hearing loss I can not watch TV with my wife at the same time.

Everything went really well. My only disappointment is asking for a price and information on an attachment (microphone?) to use my phone through my hearing aids. Asked my rep to send information. Never got it.

Great personal care. Never a rush. Good dialog. Aids are the best I've ever had in over 10 years.

I got used to them quite quickly and learned to keep them cleaned every night before bed. I learned to remember to take them out before showering after doing dome yard work. I had forgotten about birds singing beautifully in the spring around my yard. Nice to have them back in my life. Your employees have all been great and hope to keep in touch with them should any mishap arise. I learned to remove my aids before mowing my lawn on my riding mower and wearing hearing protection.

I have had a difficult experience finding the right hearing aids, but Hear.com and my Audiologist at Florida Medical Hearing have made the process easier and found new solutions each time my trial hearing aids did not solve my hearing problem. After trying BTE hearing aids for several months it was clear they did not fit my active, outdoor lifestyle. I switched to ITE hearing aids, but the Silks were too small to be rechargeable. Soon the Silk 7 hearing aids were using multiple batteries per week. Hear.com stuck with me and replaced my Silks with rechargeable Active X Pro hearing aids. So far these are working well all day and get a full day's recharge every night. Hear.com and Florida Medical Hearing have really worked hard to help me find the right hearing aid solution.

Everyone has been so helpful and everything was done just as it was explained to me. The hearing aides are excellent quality and have improved my life beyond expectations!!!

The people in this company are very understanding and these hearing aids are the best I ever had. I was not expecting such great people.

Hear.com and their manufacturer, Signia, are pretty much interested in sales, not service. After only using them about a year, a little over two weeks ago my right hearing aid stopped working. It would turn on then go off after about 30 seconds. I confirmed the charger was working, charged both aids fully, and still had the same problem. My Elite provider confirmed the problem in about a minute (pretty obviously the battery failure), and he sent it back to the manufacturer. After well over a week and no news, I tried to contact Hear.com for some information. It was like pulling teeth and lot of harsh words from me to finally find someone to respond...he has checked a couple of times and now promises to do so daily...a start, but I'm on the second 1-2 business day promise. For $6,000 devices, this sort of wait for a simple warranty repair is unacceptable. If it is not so simple, then simply replace it. Using one hearing aid is difficult and is something I should not have to put up with. Hear.com and Signia are happy to sell you hearing devices and make promises, but very short on follow-up services. The kind of customer service I expect is not rocket science...it only requires customer focus over excess profiteering. If you go to the Hear.com website, you will see a couple of lies: 1) "Hear.com is not currently impacted by supply shortages," which is an excuse I am hearing about my repair. 2) They claim their Trustpilot rating is 5, while Trustpilot itself is a 4.4 average, and as you can see, most of the negatives are 1 or 2 ratings for lack of customer service.