HealthyLine Reviews | Read Customer Reviews of healthyline.com

HealthyLine Reviews | Read Customer Reviews of healthyline.com

HealthyLine reviews

293 approved reviews, newest moderated first

Holly Tallon H.
Jan 26, 2024
We love these mats (in this case
We love these mats (in this case, the Amethyst Medium pad ... less inflammation, hardly any sinus issues which also means no migraines. Customer service: out of the 2 mats, one didn't work properly. The company first sent a new controller, which didn't fix the problem. They then sent a paid return address label and once in the mail, sent me a new mat - which works perfectly!
Response from HealthyLineJan 31, 2024
Hello Holly, Thank you for taking the time to write us a review and sharing your experience with customer service. Thank you for the kind words. We are happy to hear that you love our products. We want to make every customer's experience great, and we appreciate you! Your HealthyLine Care Team!
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Connie B.
Jan 9, 2024
I order two products
I order two products - Gemstone Pad Belt and TAJ mat. The belt for worked fine for 2 days then started to not to heat up any longer. I purchased these products on 12/14/2023. I have informed Support (who NEVER returns a call), I have called the NYC store many times and NO RESULTS. No one seems to be doing their job. Why is this so hard to get a response and a replacement.
Response from HealthyLineJan 9, 2024
Dear Connie, We sincerely apologize for the inconvenience you've experienced with our Gemstone Pad Belt and TAJ Mat. Your feedback is crucial to us, and we are genuinely sorry for any frustration caused by the issues you've encountered. We understand the urgency of the situation and regret that our support team has not met your expectations in terms of responsiveness. Rest assured, we take this matter seriously, and we are committed to resolving it promptly. To expedite the resolution process, we kindly ask you to provide us with your order details or contact information so that we can investigate the matter thoroughly and expedite the replacement process. You can reach me directly at (888)407-7701 or [email protected]. We value your business, and we appreciate your patience as we work to address this issue. We are dedicated to ensuring your satisfaction and look forward to resolving this matter to your complete contentment. Your HealthyLine Care Team! Best Regards, Jade
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Elizabeth
Dec 19, 2023
Loved it for the first 9 months but it…
Loved it for the first 9 months but it has completely stopped working. Tried leaving voicemails and emailing customer support but have received no support.
Response from HealthyLineDec 19, 2023
Hello Elizabeth, Thank you for shopping with us! We sincerely apologize for your experience and any inconvenience caused. We intend to please our customers and try our utmost best to ensure that our customers are 100% satisfied with our products and services. I would love to assist you. Please contact me at [email protected]. Please send me your order number and an explanation of the issue. Thank you. I look forward to assisting you. You are a valued customer! Your HealthyLine Care Team!
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Pamela H.
Sep 3, 2023
Excellent products, with a path to upgrade
This company does what they say. I bought a TAO chair mat, and after a year, I wanted to upgrade. They gave me 100% credit towards what I paid after inspecting my return. Jade was excellent when I received an incorrect controller for my TAO bed pad. She continued to check with me to make sure the replacement controller worked, and sent me a pre-paid envelope to return the bad controller. I really love their products, and they have mad a big difference in my physical health. I would recommend them 100%.
Response from HealthyLineSep 8, 2023
Hello Pamela, Thank you for taking the time to write us a review and sharing your experience with Jade. Thank you for the kind words. We are happy to hear that you love our products. We want to make every customer's experience great, and we appreciate you! Your HealthyLine Care Team!
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LoopyMa
Sep 1, 2023
Mat stopped heating up and no reply to…
Mat stopped heating up and no reply to the many many emails about whether it can be repaired or how to test if it can be repaired. Very expensive outlay for short time relief.
Response from HealthyLineSep 8, 2023
Hello Thank you for shopping with us! We sincerely apologize for your experience and any inconvenience caused. It is our intention to please our customers and try our utmost best to ensure that our customers are 100% satisfied with our products and services. I would love to assist you. Please contact me at [email protected]. Please send me your order number and a picture of your issue. Thank you. I look forward to assisting you. You are a valued customer! Your HealthyLine Care Team!
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Janice P.
Jul 16, 2023
The best experience I have had end to…
The best experience I have had end to end.
Response from HealthyLineJul 18, 2023
Hello Janice, Thank you so much for sharing your experience with us! It means so much to us. We strive to make every customer's experience awesome, and we appreciate you! Your HealthyLine Care Team!
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Tammy G.
Jun 16, 2023
I am an occupational therapist/ massage…
I am an occupational therapist/ massage therapist with 30 years experience. I like the Healthyline therapy mats better than my infrared bed or any other therapeutic heat unit I have used over the years. I am also impressed with the outstanding customer service!
Response from HealthyLineJun 17, 2023
Hello Tammy, Thank you so much for sharing your experience with our products! It means so much to us. We strive to make every customer's experience awesome, and we appreciate you! Your HealthyLine Care Team!
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Kelly I.
May 29, 2023
Inframat Pro Mats Heal ~ A Must-Have for Health and Well-Being
I have the Inframat Pro full sized mat and when I knew I would be traveling and unable to bring the large one, I immediately purchased the half-size. These mats are among the *best* purchases I have ever made for my overall health and well-being and I would not choose to live without them. I am more pain free, sleep better, and my immunity is stronger due to their healing qualities. My cat loves them too!
Response from HealthyLineMay 29, 2023
Hello Kelly, Thank you so much for sharing your experience with our products! We are so happy you love your product and receive positive health benefits from using them! It always makes us super happy when our customer's pets also enjoy the products! Enjoy! Your HealthyLine Care Team!
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