HealthyLineReviews of healthyline.com

No service at all. Don’t respond. Bought a 1500 mat and it’s falling apart.

Mat stopped heating up and no reply to the many many emails about whether it can be repaired or how to test if it can be repaired. Very expensive outlay for short time relief.

In this review I did not negatively address the product. My issue is with the Customere Service I failed to receive and after 3 years the product failed. I have tried everything Healthyline suggested. I have yet to hear from them directly as to a remedy for replacement or another option. That is the issue. Not the efficacy of the product. I have loved my Healthyline mat. In the past they have been responsive with questions. I am only 2 years into my warranty and the mat is disfunctioning. It took me forever to get a response back to my emails. If I didn't followup everytime with Esther nothing would happen. So the solution they want me to accept is that they will send a new controller. The controller is not the issue. The mat is only send a current in 2 places. I know this because I use their plastic bottle with the small ball to measure the output. Here's what really bothers me: poor customer service is more on the person delivering such than the company. However, my mat is less than 3 years old and is not functioning. That's a faulty product. Instead of standing behind the product the company is offering me a bandage instead of replacing the faulty product. I am so disappointed in how they chose to handle this problem. I have been a big champion of this company and have referred a number of people to them. Since I am out the $1800 dollars I spent on this mat I really have to rethink if I want to take another chance on Healthyline. If they fail me again, shame on me for putting my trust in them again.

Hope to be thrilled with my Platinum Healthyline that arrived earlier this week... the beginner controller has an internal blemish in the screen. Called to ask if using it could potentially damage the mat... 2 phone calls and 2 emails later, no reply! Need to learn how long the trail period is in case I need to give up on them- disappointed!

After only two months of purchasing a very expensive heating mat, my thermostat went out. They replaced it - this time. 4 years later, after the mat being in storage for almost a year, due to a cross country move - the thermostat went out again. This time I was told I would have to buy a new thermostat, as the warranty for the year I bought it, was only 2 years. Now, it's 5 years. I suppose they had to extend the warranty period, as the thermostats aren't too reliable. Paying over $800 for a heating pad, I really expected it to last longer.

I purchased their JT mat Dec 2019. The controller comes with a three pronged plug in, which in my mind I thought meant it was grounded. Using it, we had a power outage, afterward I could not get it to turn back on. We checked the wiring and saw the three prong plug was just a fake regular plug. That was disappointing. After contacting them they told me to return the mat for a 50% coupon. We did, shipping cost $40 CAD. Fine. However, I didn't want to spend $350, which would take it to 175 plus 75 to ship. After losing a $350 mat, I just didn't feel up to another large investment, even with the coupon. I chose a smaller model, less expensive. Then I'm told I can't use the coupon on anything less than what I originally purchase. Ok. Fine, I guess. I would have liked to know that before sending my mat back in and spending an extra 40 to ship. Through the entire process I made it clear that I live in Canada and they made it clear they understood, and yet, he offers me free shipping. Wonderful. Not wonderful, there's another catch, oh we won't offer free shipping to international customer's. Again, fine, however why offer in the first place when you knew I was an international customer from the beginning and why then make your customer feel bad for asking about something you offered? Also, why does it cost me $40 CAD to ship them the same mat that they're charging me $75 to ship? Why isn't the plug grounded and why bother with the type of plug they have on it if it doesn't work? Basically I've been at this with them for a year. I find their customer service to be extremely slow and forgetful. I sent no less than 6 emails to get a response during one of our interactions and when they finally responded they made it seem like it was my fault. Each time they responded it was with fake, condescending kindness. I really enjoyed the mat I had, however I didn't even get two years out of it. All told, $400 isn't necessarily an everyday purchase for me, so I guess I had hoped to get a few good years out of it. Now I'm stuck, they have my old mat, I'm out the money to ship it and I have to pay a heavy shipping price on the new one I'm purchasing. I am going ahead to purchase, however, the coupon code they gave me isn't working, so I'll probably be waiting another couple of weeks to hear back. If you have any real problems with your mat and you're in a hurry to get the whole ordeal of replacing it over with, be ready to invest a lot of time in re-explaining your situation, they are slow to respond, condescending, and forgetful, they take you around in a circle of promises only to loop you back around to square one with nothing to show. I feel like I've wasted so much time and money with them and nothing to show for it, other than dishing out $200, because quite frankly, I'd just like my mat back and I'd just like to not to keep corresponding with this person.

I have no complaint about the products. I made an overpayment of over $500. It has been almost 2 months and I still have not received the refund, despite repeated phone calls and emails. I told them twice I was going to file a dispute with my credit card. I still have not heard. I shall call Visa now.

I purchased a FAR infrared mat, and 17 months later the controller died. Very poor lifespan for an integral part of an expensive product. Healthyline would not replace the controller for free, as they truly should have, so I had to pay $35 for a new controller just so the $700 I spent on the mat wouldn’t go to waste. The controllers are so cheaply made, it’s absurd they don’t have a decent enough policy to just send a replacement for no charge. Feels scammy.