HealthyLine Reviews | Read Customer Reviews of healthyline.com

HealthyLine Reviews | Read Customer Reviews of healthyline.com

HealthyLine reviews

293 approved reviews, newest moderated first

Scott Muhlhauser, P.
Mar 11, 2025
No service at all
No service at all. Don’t respond. Bought a 1500 mat and it’s falling apart.
Response from HealthyLineMar 17, 2025
Hello Scott, Thank you for your feedback. We sincerely apologize for your experience. We take product quality seriously, and we’re disappointed to hear about the issues you've encountered with your mat. Please contact us at (888)407-7701 so we can assist you further and resolve this matter to your satisfaction. We value your business and are committed to ensuring our customers are happy with their purchases. Your HealthyLine Care Team!
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Stephen S.
Feb 23, 2025
Tried to book an Uber cab and now I'm…
Tried to book an Uber cab and now I'm subscribed to this company love to know how
Response from HealthyLineMar 13, 2025
Hello Stephen, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We want to clarify that we do not handle bookings for Uber rides or any Uber subscription-related services. It seems there may have been a misunderstanding, and we’d love to help clear this up. Could you please provide more details about your experience, such as how you believe this subscription happened? This will help us understand the situation better and assist you in resolving it, or direct you to the appropriate team. Please send the info to [email protected]. We appreciate your patience and look forward to hearing from you so we can address this further. Your HealthyLIne Care Team!
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Jen H.
Feb 13, 2025
I have had my healthy mat for over five…
I have had my healthy mat for over five years and I love it. When I had trouble with the controller, I contacted customer service and they were super responsive and very helpful.
Response from HealthyLineFeb 13, 2025
Hello Jen, Thank you for your kind words and positive feedback. We are delighted to hear that our CS team was able to assist you so effectively. Our team takes great pride in ensuring our customers' needs are met with professionalism and care. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Should you need any further assistance, please don't hesitate to reach out. Thank you once again for choosing us. Your HealthyLine Care Team!
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Judy A.
Dec 10, 2024
My mat was purchased 3/10/2021
My mat was purchased 3/10/2021. October 2021, the mat was not working. I think I might have had 2 controllers sent. I did work for awhile but clearly there were issues as the mat stay warm even when the controller was off. Again, the mat/controller is not working. I do have copies of emails noting that the mat is not working. I currently have 2 controllers (one was recelty sent to and neither works), no heat in a $500 "heating pad???? So I was explained that my mat is under a 5 year warranty. Now I was offered a 20% off the original price to use towards a replacement? Or $250 towards another product. I am very frustrated that I have purchased a $500 product, I have used it only a few times, the company offers a new controller which never works. Now I am expected to pay for return shipping and purchase a new one? Unbelievable. I just emailed Jade, I do hope that this company will stand behind their products. I love the idea but at this point unless this gets resolved, I will never purchase from them in the future.
Response from HealthyLineDec 13, 2024
Dear Judy, Thank you for bringing your concerns to our attention. We want to sincerely apologize for the inconvenience and frustration you’ve experienced with your mat and the subsequent service. We take pride in the quality of our products and service, and it’s clear that we did not meet your expectations in this case. I will escalate this matter with our team immediately and ensure a resolution that demonstrates we stand behind our products and value your trust. We are committed to restoring your faith in our brand. Thank you for your patience and understanding. Your HealthyLine Care Team!
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Francis W O B.
Nov 26, 2024
My Healthy Line Experience
This the day , I receivedmy new warrantied mat afterspeaking with Jade, previously.....I had the mat for years and when it had a significant problem, Boom...! Resolved and replaced....Wow....Cannot thank you, enough for helping me out as this mat is such a helpful tool for me and my body 's inflammation....and Jade, she gets it done....Efficient, Listens Intently, Professional, kind and very personable, etc.....This company is such a special company with very special people, like Jade.....I would have to give you a rating of 7 out 5, all day long, and many times on Sunday.....ThankYou, Thank you, Thank you......and your product is Great, as Well....God Bless and Stay Blessed....!!!
Response from HealthyLineNov 26, 2024
Hello Francis, Thank you for your wonderful review and kind words! We are truly delighted to hear about your positive experience with our product and service. At Healthy Line, we strive to provide top-notch support, and it's rewarding to know that your mat has made a significant difference in managing inflammation. Your appreciation means the world to us, and it was a pleasure assisting you through the warranty process. I’m so glad we could resolve the issue efficiently and to your satisfaction. Your generous rating and thoughtful sentiments are deeply humbling – thank you for recognizing our efforts and the care we put into every interaction. We’re honored to be a part of your wellness journey and look forward to serving you for many years to come. Wishing you continued health and well-being! Your HealthyLine Care Team!
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MIGUEL Z.
Nov 5, 2024
Natasha was very friendly and…
Natasha was very friendly and professional, she is an asset to your company and because of that I already recommended your company to a couple of friends who showed interest once I show them my mat Thanks again Natasha!
Response from HealthyLineNov 5, 2024
Hello Miguel, Thank you so much for sharing your positive experience with us! We’re delighted to hear that Natasha provided you with attentive and efficient service. Our team always strives to go above and beyond for our customers, and it’s wonderful to know Natasha was able to resolve your concerns so thoroughly. We truly appreciate your kind words and look forward to serving you again in the future. Thank you once again! Your HealthyLine Care Team!
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Catherine B.
Sep 27, 2024
Helpful
Helpful, extremely fast response, couldn’t have asked for more.
Response from HealthyLineSep 30, 2024
Hello Catherine, Thank you for your kind words and positive feedback. We are delighted to hear that our CS team was able to assist you so effectively. Our team takes great pride in ensuring our customers' needs are met with professionalism and care. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Should you need any further assistance, please don't hesitate to reach out. Thank you once again for choosing us. Your HealthyLine Care Team!
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Myrna C.
Aug 22, 2024
very happy that there are still companies like healthy line.
I wrote an email for a problem I had with my mat and Natasha was super friendly, very efficient and attentive. she solved all my needs, she was incredible. Thank you again Natasha.
Response from HealthyLineAug 22, 2024
Hello Myrna, Thank you for your kind words and positive feedback. We are delighted to hear that Natasha was able to assist you so effectively and that she provided the level of service we strive for. Our team takes great pride in ensuring our customers' needs are met with professionalism and care, and it's wonderful to know that Natasha made such a positive impression. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Should you need any further assistance, please don't hesitate to reach out. Thank you once again for choosing us. Your HealthyLine Care Team!
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