HealthyLineReviews of healthyline.com

We purchased the TAJ-Chair-PP in April 2020. May 5, 2021 we contacted Customer Service regarding the mat had stopped heating up. Natasha was helpful in suggesting that the issue might be the controller. It took several emails back and forth (longer process than I would have liked) but we finally on June 28th received the new controller and thankfully the mat is now heating up. Appreciate the company standing by their product.

I recently purchased a vest because the small mat I bought earlier has been a godsend. Well, the vest didn't work out as well for me as the mat, but the company refunded me for the full price after I returned the product. During the process, Natalia kept me informed and did a great job making sure the refund went through successfully. She was always friendly and helpful. Great service is important to me.

I am 61 years old and I have been using the Healthy line health mat for a couple of years and it has really helped me relax, have improved circulation and digestion and an overall feeling of well being. I highly recommend it to other buyers and specially for senior citizens.

Jade, who works for customer service is friendly and informative and takes her time to ensure you understand what you have asked about. Unfortunately someone has missed answering our recent email regarding why PEMF feature is not shutting off at 20 minutes on our second purchase, the chair. We have not heard back and that was several days ago now, maybe more. On another downside our first mat malfunctioned within the first month and stopped heating up on both ends so we sent it back and repurchased a different one. This one was delivered with a faulty controller and we needed a new one shipped which was shipped to us and seems to work alright thus far. (We’ve only tried it once, last night). So overall happy, but not thrilled as there seems to be quite a few little problems with your products, thus far. Sincerely Dave and Leslie

Only reason a 4 is because I haven't had time to really use the product and evaluate it yet, just got it yesterday! All other aspects - order, shipping, packaging were a 5

Excellent customer service! The website is also very well designed compared to other competitors'. The features in bullet points are useful. However, the names of the products are too similar and are confusing. It takes a long time to compare the benefits and features. To save customers a lot of time flipping between tabs, a summary table of mat benefits and features for each line laid out clearly and concisely for quick comparison would improve shopping experience. A user guide for safe use eg temperature setting and treatment duration is needed on your website. Also contraindication for any illnesses against use of these therapies should be stated clearly on the homepage.

So far I have not received my product. The company sent it out a second time and I have not received it yet. I did get the product!

Unit seems to be of very good quality and does a lot of functions for the price. Not sure if the PEMF coils are very powerful, however and there doesn't appear to be any adjustment for wavelength or intensity. Haven't used the red diodes yet, since none of us has any skin problems at present. Company rep. was always available to answer questions and sent our mat to us in a very timely manner and at a great price.