HealthyLineReviews of healthyline.com

Response from HealthyLineJun 22, 2026

Thank you for your feedback. We apologize for the delays and frustration you experienced with your order and return process. We're glad this matter has since been resolved. If you need any further assistance, please don't hesitate to contact us at [email protected]. We appreciate your feedback and the opportunity to make things right. Your HealthyLine Care Team!

Response from HealthyLineJun 22, 2026

Hello Nicholas, Thank you for the update. We're very pleased to hear that the replacement remote is working properly and that your Jet Mat™ Pro Plus is back in service for your patients. We appreciate your patience throughout the process and are grateful for you. Your feedback is valuable to us, and we're glad we could help get everything back on track. If you have any questions or need assistance with anything else, please don't hesitate to reach out to us at [email protected]. We're always happy to help. Thank you again for choosing HealthyLine. Your HealthyLine Care Team!

Response from HealthyLineNov 14, 2025

Hello Jennifer, Thank you for sharing your feedback. We’re truly sorry to hear about the issue with your mat and understand how frustrating it can be when a product can’t be repaired the way you had hoped. While this particular model and its controller have been discontinued, and your purchase is out of warranty, we do continually improve our designs to increase durability and extend product life. Although we can’t offer a replacement controller for this older unit, our team would be happy to review trade-in options so you don’t feel your previous investment has gone to waste. Please feel free to reach out to our customer care team at [email protected] so we can work with you directly and find the best possible solution. We appreciate your feedback and the opportunity to make things right. Your HealthyLine Care Team!

Response from HealthyLineOct 6, 2025

Hello Jill, Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced. We're truly sorry that your attempts to reach us regarding your warranty issue have gone unanswered — that’s not the level of service we aim to provide. We take your concerns seriously, especially when it comes to product performance and honoring warranties. Please check the email from [email protected]. We will prioritize your case and get this resolved as quickly as possible. We appreciate your patience and the opportunity to make things right. Your HealthyLine Care Team!

Response from HealthyLineOct 1, 2025

Hello Edwin, Thank you for your feedback and for trying the Tao Series Mat. We're glad to hear the heating function worked well for you. Regarding the PEMF functionality: We understand how it might seem non-functional if you're unfamiliar with how low-intensity PEMF operates in wellness products. Devices used in veterinary settings—like the one your daughter uses—are designed with much higher intensity and large applicators for clinical use, which is why they're visibly detectable with magnets and cost significantly more. Our PEMF mats are designed for human use, focusing on comfort and long-term safety, which means the electromagnetic pulses are much gentler. As a result, the typical "magnet test" isn't always effective in detecting PEMF activity on these mats. Verifying proper function usually requires a specialized PEMF tester or oscilloscope. We have tested your return with an oscilloscope and it is fully functioning. We respect your decision to return the product and appreciate the opportunity to clarify the differences. If you have any further questions, we’re always here to help. We appreciate you! Your HealthyLine Care Team!

Response from HealthyLineMar 17, 2025

Hello Veronika, Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We understand your disappointment, especially after having positive experiences in the past. This is certainly not the level of service we strive to provide, and we deeply regret that your recent experience has fallen short. Please reach out to us directly at (888)407-7701 so we can address your concerns and work to resolve the issue with your mat as quickly as possible. Your feedback is invaluable, and we appreciate the opportunity to make things right. Your HealthyLine Care Team!

Response from HealthyLineMar 13, 2025

Hello Stephen, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We want to clarify that we do not handle bookings for Uber rides or any Uber subscription-related services. It seems there may have been a misunderstanding, and we’d love to help clear this up. Could you please provide more details about your experience, such as how you believe this subscription happened? This will help us understand the situation better and assist you in resolving it, or direct you to the appropriate team. Please send the info to [email protected]. We appreciate your patience and look forward to hearing from you so we can address this further. Your HealthyLIne Care Team!

Response from HealthyLineDec 13, 2024

Dear Judy, Thank you for bringing your concerns to our attention. We want to sincerely apologize for the inconvenience and frustration you’ve experienced with your mat and the subsequent service. We take pride in the quality of our products and service, and it’s clear that we did not meet your expectations in this case. I will escalate this matter with our team immediately and ensure a resolution that demonstrates we stand behind our products and value your trust. We are committed to restoring your faith in our brand. Thank you for your patience and understanding. Your HealthyLine Care Team!