Nicholas L.
Extremely Disappointed and Deeply Concerned as a Healthcare Facility
Our clinic Revolutionary Health purchased a Jet Mat™ Pro Plus from HealthyLine, expecting a reliable therapeutic device and professional customer support. Unfortunately, our experience has been the opposite. The mat’s on/off button failed within 3 months, leaving an essential piece of clinical equipment completely unusable. We reached out to HealthyLine immediately — emails, multiple voicemails, multiple attempts — and despite being told repeatedly that our case was “escalated,” no one ever contacted us with next steps, not even an automated confirmation email. As a healthcare facility, this level of non-response is unacceptable. When equipment breaks, patient care is directly affected. For over a week, we have been unable to provide services many patients rely on, simply because HealthyLine’s support team has not taken the time to respond or offer any guidance. The lack of communication, accountability, and urgency from HealthyLine is extremely disappointing and honestly alarming for a company selling medical-adjacent devices. We expected a reliable product and responsible support — we received neither. Until HealthyLine demonstrates that they stand behind their products and take customer issues seriously, especially for clinics and professionals, I cannot recommend them to anyone.
Response from HealthyLineJun 22, 2026
Hello Nicholas, Thank you for the update. We're very pleased to hear that the replacement remote is working properly and that your Jet Mat™ Pro Plus is back in service for your patients. We appreciate your patience throughout the process and are grateful for you. Your feedback is valuable to us, and we're glad we could help get everything back on track. If you have any questions or need assistance with anything else, please don't hesitate to reach out to us at [email protected]. We're always happy to help. Thank you again for choosing HealthyLine. Your HealthyLine Care Team!