HealthyLineHealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
HealthyLine (healthyline.com) has 293 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Dafi S.
Great customer service
Response from HealthyLineFeb 4, 2026
Hello Dafi, Thank you for your kind feedback! We’re glad to hear you had a positive experience with our customer service. We truly appreciate your support and look forward to serving you again. Your HealthyLine Care Team!
Leisa-Miller H.
It’s hard to see any reviews with less than 5 stars, but sadly I too received a call back from a customer service representative stating someone would give me a call within 24 hours plus I would receive an email about our conversation and my issues. That never happened but I emailed my previous customer service representative Natasha and she took immediate action to satisfy my needs as a repeated customer for years! Don’t give up communicating with this company because they do care about their customers, it’s just might be one employee not doing their job that is the issue. The products are top notch in every category and usually their customer service department is very knowledgeable and reliable to satisfy customers. Thank you Natasha! Happy Customer For Life
Response from HealthyLineJan 12, 2026
Hello Leisa, Thank you for taking the time to share your experience and for your honest feedback. We sincerely apologize for the initial lapse in follow-up and understand how frustrating that can be. This is not the level of service we strive to provide. We’re very pleased to hear that Natasha was able to step in promptly and take care of your concerns. She truly embodies our commitment to our customers, and we will be sure to recognize her for going above and beyond. We appreciate your loyalty over the years and your kind words about our products and customer service team. Your feedback helps us improve, and we value the opportunity to continue earning your trust. Thank you again for your patience and for being a valued customer—we look forward to serving you for many years to come. Your HealthyLine Care Team!
D J.
Update: January 2026. Mercedes at Healthyline finally reached out to me via email. She replaced my mat after I returned the damaged one. It took awhile to reach someone but they did stand behind their product. Chair mat was okay for a year. Then the back collapsed. I purchased a 5 year warranty. I have made 3 phone calls with no one available to answer. Sent 3 emails with photos to customer service. No response except for one callback at 6am in my time zone and phone was on silent mode.
Response from HealthyLineJun 22, 2026
Hello Thank you for updating your review and for your patience throughout the resolution process. We understand the delay in reaching the right support contact was frustrating, and we appreciate the opportunity to make things right. We're glad we were able to replace your mat and stand behind our product as expected. If you need any further assistance, please don't hesitate to contact us at [email protected]. We're always here to help. Your HealthyLine Care Team!
Ron R.
Fantastic product and even better customer service! My experience with Natasha was absolutely amazing. She is so prompt, courteous and professional. I want to hire her to work at my company!
Response from HealthyLineJan 1, 2026
Hello Ron, Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying the product and that Natasha made such a positive impression with her prompt, courteous, and professional service. We’ll be sure to share your kind words with her—they’ll mean a lot. We truly appreciate your support and look forward to serving you again! Your HealthyLine Care Team!
Stephen S.
I had a problem with my Healthy Line infrared mat. Cindy was extremely helpful. She determined if my mat was still covered by warranty and led me through the paperwork to get a new mat. She was helpful, friendly, and made everything painless. Kudos to Cindy in particular and to Healthy Line for their support staff. More companies could learn from the Healthy Line customer service model. I have loved my mat and just received my new one.
Response from HealthyLineJan 1, 2026
Hello Stephen, Thank you for taking the time to share such a detailed review. We’re truly glad to hear that Cindy was able to assist you promptly and guide you through the warranty process with ease. Providing friendly, knowledgeable, and stress-free support is very important to us, and your feedback reinforces our commitment to this goal. We’re also delighted to know you’ve loved your mat and that your replacement has arrived. Thank you for your kind words about our customer service team and for choosing Healthy Line—we sincerely appreciate your trust and support. Your HealthyLine Care Team!
BR
I have multiple products, highly recommend this company
Response from HealthyLineJan 1, 2026
Hello BR, Thank you for your recommendation! We truly appreciate your continued support and are delighted to hear that you’re enjoying multiple products. Your trust in our company means a lot to us, and we look forward to serving you again. Your HealthyLine Care Team!
Diane
Natasha did her best to answer all my questions and helped me with my trade-in on a new mat. She also gave me a refund on my bracelet that broke. Thank you, you’re great!
Response from HealthyLineJan 1, 2026
Hello Diane, Thank you for sharing your experience with us! We’re very pleased to hear that Natasha took the time to answer all of your questions, assisted with your trade-in, and resolved the issue with your bracelet promptly. We truly appreciate your kind words and are glad we could help. We look forward to assisting you again in the future. Your HealthyLine Care Team!
Michael I.
Excellent customer service from beginning to end. Kept me informed and delivered my product! Very satisfied!
Response from HealthyLineJan 1, 2026
Hello MIchael, Thank you so much for your kind feedback! We’re delighted to hear that Natasha provided excellent customer service and kept you informed throughout the process. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future. Your HealthyLine Care Team!
