HealthPartnersReviews of healthpartners.com

This review is solely about my experience with HealthPartners on-line or by phone. While, in general, my experience at HealthPartners clinics and hospitals (Park Nicollet and Methodist) has been excellent, trying to get answers to simple questions from one's care team without being physically in one of their facilities is excruciating. In my experience, unless it is about a prescription refill, any other inquiry is nearly impossible unless you choose to set up an actual virtual appointment with a physician. Example: My wife today received pneumonia vaccine which had been recommended by her physician because it is the latest one and she hadn't had one in quite a while. I had a different pneumonia vaccine about four years ago so was interested to know if I should be getting an update. So, I thought I would see if I could message my care team to ask about this. But can this be done through the HealthPartners website? To do so, you must set up an "e-visit" which can require a payment of up to $164. I'd be OK with the payment if their website actually made it possible to ask my simple question, instead of wasting my precious time sending me down rabbit holes without ultimately getting an answer. To get my question asked required me to go through various screens, one stop of which assumed my question related to prescriptions but it was not and was impossible to move on without making a selection. At this point I simply gave up. Then I tried calling HealthPartners general information line for help. Of course, after listening to multiple messages and making various selections on their automated system, I ultimately was put in queue because of the usual "unusually high call volume." After about 15 minutes I simply gave up and decided I was willing to accept the risk of not getting the latest vaccine that might benefit me. I can't recall another such experience that did not end in frustration.

Complete wastes of time and money. You are better off without insurance. The absolute worst. If you have a choice do not buy health insurance from these scammers. Don't use there clinics. If people stop using them they will change or go under. I'd prefer to see them go under personally.

Be very very very wary if you have to contact them or they contact you, their “medical nurses” or “medical professionals” are sarcastic, condescending, rude and do not let you speak much or let you answer their questions, they twist what you’re saying and make it to their own version. When you’re still trying to talk, they state the allocated time is over. The calls are not recorded so you may want to record the conversation for proof, as again, their “medical nurses or medical professional” are sarcastic and really really condescending!!

I was dropped by HP from my Medicare Advantage plan retroactive to Feb 2023 with no written advance notice. Never had a call or written e-mail/letter from person who dropped me. Made all my monthly premiums and had proof of Medicare coverage which they choose not to believe. Called my congressman, Medicare and Social Security and all have been helpful, but when asked why Health Partners didn't assist me I said I tried for a long time and was never able to talk with decision makes only the customer service people who tried to assist but to no avail. Update.....I was contacted by Health Partners and we sorted out what was the source of the issue. I was reinstated pending social security updating CMS that I had coverage the entire time. Hopefully this works out.

I am a long-term patient at Health Partners. I am now 68 years old and developed a very painful spinal condition that was verified at their clinic by Radiology. My long-term doctor told me to take over the counter pain meds. My pain level was a 10. I have not been able to move from my chair and need to roll out of bed. I cannot stand the pain. Quality of life does not matter. I cannot get in to see a specialist for 6 more weeks. I do not know what I can do. This is the Brooklyn Center Clinic They just do not care. I also had a significant problem with their CPAP clinic. Their machine malfunctioned and I got a 2nd degree burn from the machine. I had to go to Urgent Care on that too. I received a bill within days for the copay for Urgent Care. Did they even care that others were in danger.? I also contacted the FDA and they don't seem to care either. I guess malfunctioning CPAP machines are acceptable Just the cost of doing business. I have picture and serial number of the machine and such. But of course, everything is swept under the rug. The elderly do not matter. But, I sure had to pay the bill when I was injured by their machine. Enjoy your youth, It is hard to face the fact that you do not matter when you are old.

35 minutes on hold while just trying to verify if my insurance plan covers the Shingles shot. My doctor recommended calling the number 651-265-1034 for the HealthPartners Clinic, so, I did. After 15 minutes someone picked up and said HealthPartners, please hold, after waiting another 20 minutes I was just disconnected and hung up on. This isn't the first time something like has happened, if you actually have to call them for anything you can expect terrible customer service and essentially no one there to help you over the phone. The doctors and nurses seem to fine and helpful when you are there for your appointments, but you can tell they are trying to rack up the billable hours by trying to get you to come back for additional tests that you don't need. My son had a small fracture in his finger that the we had to go back for twice as recommended by the doctor, what a waste of money for the doctors appointment and xray, when we come to find out they can't do anything for it anyways, you can't put it in a cast, it just has to heal on its own. The quality of healthcare and customer service is definitely not so good these days, and HealthPartners is no exception.

Would have given 0 stars but not an option! Didn't choose healthpartners but husband's company switched providers. I am a type 2 diabetic and finally on a medication that works..this new insurance won't cover the med unless my medical provider let's them know I was on other meds prior to my current one. I already had to pay $400 out of pocket and unless they hear from my provider they won't cover it at all. And trying to get a provider to respond and provide the insurance company with what they need is like pulling teeth! Why try to change a med a person has been using successfully for 6 months? And why are people with NO medical background telling people what they can and cannot take for medications?? Absolutely horrible insurance!! DO NOT USE THEM!!! You'd be better off going to a veterinarian!

GET IT FROM ME, DONT INSURE YOURSELF WITH THIS HEALTHPARTNERS THEY ARE A COMPLETE FAILURE, HAD THEM FOR DENTAL WENT TO A DENTIST AND WAS SURGERY WAS DONE WHICH COSTED 5000 DOLLARS AND HOW MUCH DID I GET FROM THIS INSURANCE A MERE 400 THEREBY ASKING MYSELF WHY DO I NEED THEM? DONT INSURE YOURSELF WITH THESE PEOPLE YOU WIIL REGRET IT IF NOT FRUSTRATED WITH THEM TRUST ME