HealthPartnersReviews of healthpartners.com

So I am writing this review not as a patient of Health Partners but as ab employee of a mental health clinic who has to deal with Health Partners. I sincerely hope you never need your records sent anywhere because it won't happen. HP uses a company called MRO to field record requests and they are abysmal. It takes a minimum of 4 weeks to even hear anything, half the time they have some nonsense "issue" that would be best solved by just READING THE ROI. And if you want to CALL this records department? Forget it. After sitting through multiple phone trees that all ask the same questions, you will be on hold so long that you time out of the line. I can count on half a hand the number of times I have actually been able to speak to anyone in records here. I have been hung up on about the same number of times as I've been able to speak to anyone.

I have/had been going to Park Nicolette (they are owned by HealthPartners) since 1984? I now live in another country. I went there just to have my hearing aids fixed under warranty and they decided to do a hearing test on me? I said why? I’m just here to have my hearing aids fixed under warranty and they told me they had to and it took about 5 minutes, then they fixed my hearing aids under warranty and then/now are billing me for the hearing test I did not want, need or have a dr order and they have sent it to collections. I told them over and over I did not want or need the hearing test and I was no longer their client, but they did not care and still billing me.

Very poor customer service. Billing errors with no accountability.

My wife had her eyes swollen. We reached urgent care around 10 mins before closing and the attendant said they stop taking people at 7:40. Not sure what urgent care means for them and why they have 8pm on their website. Not happy.

Since I cannot review virtuwell.com and health partners owns them, I will review HealthPartners multiple times with bad reviews. This crappy virtuwell.com website that says they can diagnose you for minor things can’t even prescribe you something for a swollen fingernail that is infected. I kid you not. I sent in 4 pictures of an infected finger from a fingernail hangnail. Pretty simple stuff and every time I send anything in and it doesn’t matter what; they have to refer you to the doctor. What’s the point of even having the website then? Just utterly worthless I looked up the name of their physician that does these online consultations, Justine G****** She has a superlative 2.3 star review rating at her home office. No surprise there.

The prior authorization process is hopelessly inept. We provided the data they requested in the form of progress notes and reports. Since the physician's cover letter didn't specifically mention those records, the claim was denied. They didn't even bother to read the data they insisted that we send. Over and over again working with them is a nightmare.

My husband has been in the hospital for about 2 1/2 weeks now 3 hours from home after having surgery. He will be bed ridden for about 6 weeks. He was denied aftercare treatment to go to a nursing/rehab facility, instead he was told to go home and get a home health nurse 3X per week. He needs a hospital bed with a specialty mattress that requires a prior auth which can take up to 14 days. The pre auth wait is outrageous, considering most take 24-72 hours. It would be cost effective to approve the bed ($855.00 per MONTH), it's definitely costing more than that for 1 night at the hospital. This could be why insurance rates keep going up, but the coverage is getting worse.

Just got a letter saying they were canceling my insurance due to non-payment. According to my bank all checks have been cashed with images of cashed checks on-line. Called and talked to a service rep. Very unresponsive. He said he'd check and see what happened, and would call me back in a couple days!