Larissa B.
HealthPartners doesn't know they dont have pediatric gastroenterology in network
Most of the time things are fine but I would like to explain what is not ok. My child received a referral to see a gastroenterologist. The provider gave me the number for the GI specialty clinic of HealthPartners but they don's see children. I called member services and was given the # for Children's Hospital which is in network but they no longer have a GI clinic. So I called Member services and they told me Gillette Children's which I called but they are not seeing new patients. So I called Member services and they said I need to call my provider and get a specific referral to an out of network clinic and then go through an out of network authorization process. It does seem that HealthPartners doesn't update information, makes patients and their families go through large waste of time back and forth calls to multiple providers when the member services should actually be the ones keeping track of who does what and not making patient's families have to do the work for the insurer.