HealthPartners is an integrated, nonprofit health care provider and health insurance company located in Bloomington, Minnesota offering care, coverage, research and education to its members, patients and the community.
HealthPartners (healthpartners.com) has 97 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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customer
the people were actually really trying to help on the phone though we had to wait for an hour to get on. They just would not or could not share information that should be available to customers who pay 10's and thousands of dollars per year for insurance. I wish I had monitored billing when my wife had cancer as I am sure they misbilled me.
Rich M.
Another poor experience yet again this company is the worst. Lies with no accountability.
Jacob K.
Health Partners is great except when you really need them. My wife needed an ambulance to get her to the hospital. Health Partners did not cover the bill. They explained that they have two options with ambulance providers - pay the full bill or pay what they feel the ambulance ride should have cost. They explicitly say they will pay the lower of the two and since they get to decide what they think it should cost, they end up only covering about half. This approach is asinine and inexcusable. I would leave them if they weren’t the only insurance option through my employer. I would never recommend them.
Jacob F.
Denial of in network services. Refusal to provide written proof of prior authorizations. Renegotiated out of pocket costs mid-contract. Polished off with gaslighting and lack of transparency in patient responsibility documentation.
Thomas
HP partnered with Exact Sciences sent out unsolicited test kits. Then shortly after sent multiple texts prompting the completion of the “ NO COST SCREENING” . I sent it in after about 10 days and shortly afterwards received a $681 bill for this “Free Screening” HP used deceptive and predatory tactics to run this BS scam on thousands of people. What a scam company!
Brian S.
Absolutely annoying and shit.
Bill K.
Went to Healthpartners medical and dental for nearly 30 years along with my family. We always had good experiences until recently. The quality of care has determined significantly and the good care workers have left. The final straw was being refused care, even cash payment. The receptionist would ot let me past the check in area due to my company insurance. I would not recommend them to anyone as they have gotten oversized and greedy and no longer serve the patient.
KC C.
I have been seeing my primary for over 10 years @ the Chanhassen clinic and I always expect him to be a little late but 45 minutes??? That is ridiculous. My time isn’t valued though if I show up late my appointment gets canceled even though they know one is behind.
