HealthPartnersReviews of healthpartners.com

This insurance is so bad it has been the catalyst for me to leave a 10 year career with a company that uses HealthPartners as an insurer. Everything about them is absolutely nightmarish... just the worst in every regard. This year they nearly doubled the cost of single+spouse insurance cost. Absolutely disgusting business that preys on working class people. Avoid any employer that use this insurance.

Just a warning to patients needing surgery. I just had Total hip replacement surgery, it was a brutal surgery for me as I live with a disability that painfully attacks my nerves, therefore major surgery has left my pain amped up higher then the normal person. Trying to get pain meds refilled... WARNING ⚠️ does not matter what pain scale your in, the prescription from your doctor wants you to take, or what type of surgery you have... Health partners Rule, you are allowed 14 days of pain meds every 60 days. Leaving us post surgical patients in a horrible situation with lack of pain control which directly affects recovery tremendously. I regret having this surgery badly now, but I did not have many options as I was losing my ability to walk.. Thanks to so many people abusing opiates, everyone is paying for that with their lives. Literally. Thanks for playing god with lives Health partners. Heartless. My care team is very frustrated as well as I'm now unable to get the care they recommend, PT is nearly impossible now as leg is now locked up and hurting more then ever. No idea how to move forward in life when I can't walk, my recovery has been extended and made worse. It's only been 10 days since my surgery, got my last refill of 32 tonight. Prayers to you all that end up in this situation. It's inhumane and cruel for an insurance company to think they know more then surgeons and doctors caring for us. Health partners insurance are not medically trained doctors. They are Office workers sitting behind a desk. Not educated in the medical field whatsoever.

This is regarding Health Partners Plymouth Clinic. I have called them up many times now and I have had the same experience every single time. No one, I repeat no one answers the phone. And, its not only me, my Insurance and Pharmacy had the same experience, and they all gave up. My doctor had not responded to the request from my pharmacy for an ongoing medication refill. When I went there personally, they told me to visit Urgent Care and get a prescription for the medicine that my primary physician should have ordered a refill in the first place. This means I have to pay Urgent Care charges, just to get a prescription refilled. And, they do not allow patients to message the Care team, for refills. When I asked, why no one answered the phone, I was told a 45-min wait time is normal for them.

DO NOT Recommend! Health Partner Medicaid Division Fraudulently Denied my claims I am on the MN State Medicaid system, and have up until now used Health Partner’s as my insurance (Denoted to HP from here on out). On August 7th, 2024, I started receiving the notice from several of my providers’ billers that the HP had been denying coverage for all of my medical claims in July. and that I would have to start paying for all expenses out of pocket, even though I was told I was eligible and covered with them. This was part of the message from one of the billers: “Individual receiving medical care not eligible for benefits for submitted dates of service. R Acknowledgement/Rejected for Invalid Information - The claim/encounter has invalid information as specified in the Status details and has been rejected. Entity not eligible for benefits for submitted dates of service.” After receiving this information, on August 7th I called HP to inquire why I was not being covered for claims with my providers in July. HP told me that I was being denied coverage because I was already covered through the insurance I got from my former job, which ended on June 30th and I had given advance notice of this cessation of coverage to HP prior to that. Knowing this, I asked the HP rep about it, and I was told that I was still covered by them in their system, so I would need to take it up with my former insurance, and HP would be denying me coverage for each of my provider visits in July. I then called my former employment, who reaffirmed that I was not enrolled with their insurance services anymore as of end of June, confirming what I already knew. With the confirmation in hand, I called Health Partners again on August 9th. I informed them that contrary to their assertions on August 7th, I was not remotely eligible for coverage through any other insurance in July, and therefore should be covered through HP This is where it got wild - The representative readily agreed, and said that their system did not show her that I had the previous health coverage in July at all, only HP, even though when I called on two days earlier I was informed the exact opposite. The representative did not claim that the change was due to a slow system, or other excuse, and simply stated that HP would pay for the eligible services in July to my various providers, and that I did not need to worry. In the 14 days since that phone call, and as of August 23rd, I have continued to be told by my provider billers that Health Partners has not approved the claims, and prompted to pay for my medical bills. So now, I am led to believe that Health Partners Medicaid division has acted in bad faith with me, and through deception have attempted to deny me vital healthcare coverage for the month of July. From the initial phone call on August 7th when HP were blatantly attempting to shift the responsibility of payment to another insurance despite advance warning of the changes, to my claims continuing to be unpaid for despite the assertions of their representatives that they will be. This is wrong, and fraudulent. 
While they claim they are willing and able to cover my claims now, I do not have the same faith that I once held with them, and am concerned that given the opportunity, they will attempt to find a way out of paying claims at a time when I need to access care. I greatly depend on my medical providers and as a result of HP’s mismanagement (intentional as I am left to believe, or otherwise), I am now responsible to pay for all my provider’s invoices, which is an unexpected and costly financial burden. HP has not paid my providers for over 7 weeks, and for my health I cannot afford to lose my medical services. Since my medical needs are important to me, I am left with no other option that to change to a different medicaid insurance so that I don’t lose my services. Considering as well that I have had to spend many hours over the span of weeks on the phone them, for them to still not pay my bills, is completely unacceptable. I am lucky that I have a job where I can make these phone calls at work, (which are only available on weekday working hours, mind you) a luxury that others who may be struggling in similar situations with health partners might not have. But I have heard others share similar experience with Health Partners Medicaid division, who have continued to weasel out of payments and leave people holding the bag for their medical bills despite the fact that most people insured with the state health insurance system are often struggling to make ends meet as is. Please, do not choose them as your medicaid provider if you can help it, and if you can’t, be aware of what you might experience

A HP staff from Inver Grove Heights called to speak with one of my residents. I asked who is calling after I introduced myself. And she responded, “I’m RN from HP clinic. I was actually expecting for her to properly introduce herself. RN is a position, not a name. I was expecting she will mention her name first and then her position- this is, I think, more appropriate. This is a constructive criticism.

This is the absolute worse insurance ever! I’ve been on the same medication for over five years and then all of a sudden Health Partners decides that they are no longer going to cover it because they don’t have to! Excuse me pay over $700 every two weeks and you get to dictate what me and my doctor decide is best for my health, that’s not ok. We’ve filed appeals and because they have the upper hand of course our appeal was denied. I’ll just switch to my husbands insurance (not that they care) who’ll cover my preventive medication to ensure I don’t become diabetic.

6/524 I have spent the entire morning with member services and Walgreens getting the run around from a mistake the doctor made on my dosage. When all was said and done. Behind the scenes the people l thought were there to support me after l did all the leg work with the doctor to correct her mistake to the pharmacist to get clearance from member services. Member services told the pharmacist that I had to pay extra co-pay to get another 90 pills because "they are not going to pay for the doctors mistake. This is what member services thinks of us behind the scenes. They are blaming me for picking up the wrong prescription even l immediately called Health Partners and alerted them. Fast forward to today, when l pick up the rest of my prescription today they will "make me pay" for the 2nd claim as they put it. Very disheartening having to hold the people that are supposed to help me accountable. Now l have no trust in member services. The only reason l even got this far is because l was persistent. So basically they couldn't care less who pays for a mistake as long as it's me, not them, not the doctor that made the mistake that works for Health Partners

My daughter have emergency health partner unauthorized change my daughter provider & randomly choose stranger. I call health partner Tanika answer the phone and not listen what i need. I give all info to her but she said need doctor name, its clinic with all different doctor change evrytime i go there so i give her npi number for the clinic, but she said she can not do anything for me. I want to talk with someone else she put me hold.