HealthPartnersReviews of healthpartners.com

Seven years ago I had pulmonary embolisms which started in my legs and went to my lungs. Since this I have been dealing with DVT in my lower legs. I have CVI (Chronic Veinous Insufficiency) and been to the Doctor several times due to the fact there is severe leg pain at night and the discoloration of my legs (almost black now after 7 years) from the tips of my toes to the middle of the calf of leg just to name a few of the issues only to have my primary doctor tell me there is nothing wrong with my legs. He then proceeds to tell me that I am obese (I maybe just a tad over weight nothing I consider to be a major factor or the main cause for what I have going on) instead of maybe saying you are a bit overweight or something a bit more professional. Now I have 57 percent feeling in both of my feet and not expected to improve without some kind of treatment. The Doctor proceeds to tell me that I can go to a Vein Doctor but again there is nothing wrong with my legs. The Vein Doctor does a ultrasound and says if it is not something he can help me with or treat he would steer me in the right direction. I get a call from his nurse and she says there is nothing showing on the ultrasound and that is it. Nothing from the Dr. who was willing to steer me in the direction. So all in all my confidence in Health Partners is zero and none.

Was billed over $500 from what was expected to be a simple appt. The provider added extra labs without any explanation and repeated information only to say no, that wouldn't work for you. Well then why waste 20 minutes going over it, not once but twice? The provider was clearly just trying to extend the visit so they could bill at a higher/more expensive rate. The worst part is that they messed up and didn't order all the labs I needed based on the form I brought in so I had to go back and pay even more for the 2nd round of labwork. The provider never really seemed to have any empathy for my condition and basically just lectured the entire visit instead of listening to me. And I'm stuck with a huge unexpected bill with no recourse to fight it because the provider's word is taken over all else. I'm now unable to trust any provider I see going forward that I won't get stuck with a huge bill. Definitely never going back here for any routine care and not for any recommended tests as I don't trust they'll help get insurance to cover it like it should be. I don't even trust other providers now.

Another experience of them locking up my FSA because they wanted a copy of a bill for an office visit charge for $35. Same doctors office I've had for 10 years. Never had these problems with my previous insurance. What's really crazy is they provide health insurance for the same medical facility and clinic that the $35 charge came from. I'm going back to getting printed copies of everything. I dont have the bandwidth for this kind of problem.

I love my healthcare provider, but HealthPartners sucks! They charge your insurance company money to send your healthcare provider a message (the only place I’ve been to that does this) and their version of MyChart basically offers no access to any health information… It’s really gross to feel so taken advantage of. You have to pay money to ask your provider a simple question but HP really doesn’t give you anything of value; your provider does in the limited capacity that they can.

I brought my son to healthpartners today. The doctor was 20 minutes late. I didn't expect an apology but it would have been nice. The problem I'm having is when my son brought up an issue he's having the doctor literally said "I don't know what to tell you. I don't have time for this." Never again.

I had a form that needed to be filled out and signed by my doctor. They took their sweet time with the form and caused to me have my license suspended. Now I cannot drive and nobody seems to care that much. Apparently, nothing can be done until Wednesday and it is Monday. Keep in mind that I sent this at the end of March, and then again last week.

Worst health insurance I’ve ever had. They actually quoted me a $325 premium for a Medigap policy. More than double the average rate.

Only open on weekdays,,,,,,,nice cushy doctor job when he won’t renew my prescription for blood pressure medication until I see Dr. Ladner again? I hated him the first time, why would I go back, he was a ass, that refused to return phone calls for more than a month