HealthPartnersReviews of healthpartners.com

This is a big issue. I was told they had to wait for insurance to approve xrays, a year past and I reach out.(now mind you I am an adult and at anytime in that year I could have reached out. I was dealing is family illness, family dependent on me, death of family while during operating hours there job is to their customers. Weeks even a couple months it happens but a year, and I reached out. At this time I stead of top and bottom partials, the last of my teeth were removed! While trying to obtain the money for dentures, a painful shard began poking out of the roof of my mouth. At this time dentist has moved on, so without being informed I scheduled a follow up for this issue. New assistants hear me out, and bring in a doctor I have never met. He speaks to the assistant, sticks his glived finger in my mouth feels the spot. And speaks to assistant, then sticks a needle in my mouth. I panicked and push him away, I dont know ow him or what he is planning yet he what's to just start. Nope I left. A couple weeks later spot went away, I obtain the money and call to begin denture process. First the impression, no explanation of what to expect during this, just this is step one. Again another impression, then a bite impression. Final a wax fitting, top is gagging me, bottom loose, everything uncomfortable. Second wax fit again gag, and bottom loose. At this appointment im asked to sign a paper told its agreeing to appointment. NO its accepting is fitting and agreeing to final product! This time dentist wants bite adjust. Third wax now top is loose as well as bottom. I inform them it been almost 5 months and $2000 im not happy, no one is addressing and thing I say so im done stop the process given me back my money. Was told its the wax , once I get the final product it will be different. So reluctantly I sign and move on to final. Dentist his self assures me it is the wax that not fitting. First final, gag top loose top still loose bottom. Now im pissed, (I am a loud people normally) but I dont yell I just ask to speak to someone in charge . Inform her of these issues and tell her I want my records as well as refund! She informs me I have been an issue patient from day one! And there is no refund, request that I met with the technician (person that makes dentures) to address these problems. I did (two weeks later) explained best I could what the problem and conserns. Week later second try in. Still not fitting , but I had done some research and unstoppable so of the issue is comfortable with wearing. I am sent home with teeth. NOT ONCE DID I COMMENT ANYTHING CLOSE TO "THEY FIT" I watched the assistant type in my chart patient accepts the fit. I'm pussed and not stuck with a $2000 paperweight. It's been a little more then two weeks, trying every day to wear them. They fall out even with the horrible paste, they dont fit have never fit! So I call, something has to be done. Oct 22 for my one adjustment! I already know its not going to fit (ever) they got their money and have labeled me "karen" and its done. I'm so pissed, the assurance that it was the wax, telling me it was me, THEY DONT FIT, I am hoping before Oct 22 someone will reach out and give me some kind of hope that something can be done.

The complaint is with billing and coding. I had the identical office check ups at Dermatology Health Partners for many years. I was always billed the copay. The last identical visit I was charged 202.00. They say I used a Hospital room. I appealed and lost in spite of my Dr and His Nurse confirming my service was the same and he sees patients in his office at Regions Hospital. I am now sending it to the Attorney Generals Office

So I am writing this review not as a patient of Health Partners but as ab employee of a mental health clinic who has to deal with Health Partners. I sincerely hope you never need your records sent anywhere because it won't happen. HP uses a company called MRO to field record requests and they are abysmal. It takes a minimum of 4 weeks to even hear anything, half the time they have some nonsense "issue" that would be best solved by just READING THE ROI. And if you want to CALL this records department? Forget it. After sitting through multiple phone trees that all ask the same questions, you will be on hold so long that you time out of the line. I can count on half a hand the number of times I have actually been able to speak to anyone in records here. I have been hung up on about the same number of times as I've been able to speak to anyone.

35 minutes on hold while just trying to verify if my insurance plan covers the Shingles shot. My doctor recommended calling the number 651-265-1034 for the HealthPartners Clinic, so, I did. After 15 minutes someone picked up and said HealthPartners, please hold, after waiting another 20 minutes I was just disconnected and hung up on. This isn't the first time something like has happened, if you actually have to call them for anything you can expect terrible customer service and essentially no one there to help you over the phone. The doctors and nurses seem to fine and helpful when you are there for your appointments, but you can tell they are trying to rack up the billable hours by trying to get you to come back for additional tests that you don't need. My son had a small fracture in his finger that the we had to go back for twice as recommended by the doctor, what a waste of money for the doctors appointment and xray, when we come to find out they can't do anything for it anyways, you can't put it in a cast, it just has to heal on its own. The quality of healthcare and customer service is definitely not so good these days, and HealthPartners is no exception.

Another experience of them locking up my FSA because they wanted a copy of a bill for an office visit charge for $35. Same doctors office I've had for 10 years. Never had these problems with my previous insurance. What's really crazy is they provide health insurance for the same medical facility and clinic that the $35 charge came from. I'm going back to getting printed copies of everything. I dont have the bandwidth for this kind of problem.