HealthPartnersReviews of healthpartners.com

HP home medical equipment is awful. It took them exactly 3 weeks to contact me regarding a new cpap machine following a sleep study. I returned their call but had to leave a message. Then today, exactly one week later I received an email that my account was going inactive because they couldn't get in contact with me. Their service has always been suspect, slow and difficult to contact. After today I am finally moving on to another cpap provider. Someone needs to make some management changes in the home medical supply department.

Summary: -They will charge you $300+ for every little thing(in our case earwax removal that wasn't asked for). -in order to see a specialist you must first go to 2 separate $500+ consult appointments -Customer service is lacking. -I would recommend a smaller clinic for day to day visits. we were happy coming here for child birth We have been going to health partners for a few years now. Each time we left frustrated. We have now hit a point where we are done with them unless its something major like birth or a surgery. We had both our 2 babies there and were generally happy with the quality of care, but day to day things we have been very frustrated with the service. Last year our daughter had an ear infection so we took her in to get some antibiotics. when they were looking in her ear there was some earwax in the way. my wife scooped most out with her fingernail and the doctor wiped the remaining out so she could see. when we got our bill there was a $350 charge for "ear wax removal" Now our daughter has very bad eczema. we took her in to get a allergy test. the initial consult was supposed to be a video call, but the video didn't work so the doctor on the phone just referred us to a specialist. He didn't look at her skin, didn't give us any medical advice. Essentially acted as a receptionist. we were charged $500 for this 5 minute phone call to schedule the actual appointment. we finally got the allergy appointment scheduled and realized it was just another consult even though we came for an allergy test. They require 3 $500+ appointments just to get an allergy test. Overall we have been fine with the quality of care, but they are slimy with billing and try to get as much money from their patients as possible. Customer service is bad

If I could give a zero rating I would. I am traveling from out of state and needed a new mask. I called the HealthPartners customer service line and told them what I needed. I was told to go to the Stillwater MN clinic and they had the mask in stock. I was told I could self pay for the item. Nicole assured me I could buy the mask at the clinic. She even called the clinic to make sure. When I arrived, after a 40 minute drive I was told I needed an appointment and there were none available. I was told to make an appointment and come back. I told the check in lady no, I was told to come here. She got very nervous and a tech came out. She said I am on the phone but can help if I came back in one hour. We came back after an hour and was told security had been called and would be there when I was there. I never raised my voice or caused a scene? The tech then told me I needed to go to the St. Paul clinic to see if they had the mask. Really??? I then drove 40 minutes to St. Paul and met with Kaytlyn, who was awesome. She got my mask and I paid quickly. A single mask replacement took several hours out of my day because Nichole from customer service had no clue how to do her job. The tech at Stillwater said “Sorry” flippantly and had security lurking to ease her ill conserved emotions. Stay away from this company at all costs. Order your supplies from an online vendor and avoid the hassle. I wish I could have but we were traveling and not able to ship to us. 1 star is way too much for this atrocious company and customer service. Remember, buy online, get your item in one day and avoid the hassle of HealthPartners who should be called Not A Partner.

The complaint is with billing and coding. I had the identical office check ups at Dermatology Health Partners for many years. I was always billed the copay. The last identical visit I was charged 202.00. They say I used a Hospital room. I appealed and lost in spite of my Dr and His Nurse confirming my service was the same and he sees patients in his office at Regions Hospital. I am now sending it to the Attorney Generals Office

I went to park nicollet also known as health partners. Since the day I was born. As a kid my mom brought me in complaining I was going blind and running into walls. The doctors called us liars. In my early twenties I was having major issues. I kept going in and the doctors were so rude. Calling ne things lije a hypochondriac and saying they refused to run more tests because there was nothing wrong with me and it was all in my head. I kept saying there was something wrong with my heart and they didnt believe me. I left their care. 6 yrs agp my heart gave out. And since then I have had 2 open heart surgeries and a defibrillator put in. They have figured out my whole life. Since I was born I had a life threatening heart condition called hypertrophic cardiomyopathy. And that the signs were there since I was born. But these doctors were too incompetent to figure it out. It came close to costing me my life. Beware of these doctors who ignore these patients and are to incompetent to do their jobs.

Wish there was zero star! I thought the occupational therapist was an independent and impartial body but it was not the case. The doctor conveniently left out all the important pointers I made and deemed me fit to work to support my company (obviously they paid them). One that I was 39 years of age being pregnant (high risk). Two my insulin dosage has significantly increased due to physical and mental stress at my workplace. Three that I was advised by the doctor that I had a benign cervical polyp of 2cm which may require surgery after delivery and to not travel or walk much which my current job demands. I felt defeated even after having the right reasons to take holiday prior to maternity, only because the doctor was not free of influence and wanted to please my company for more business.

I am writing to express our frustration regarding a recent interaction with your Membership Accounting Department. Unfortunately, our experience with two of your agents, JC and Chandler, was extremely disappointing. During our call, they were discourteous and abruptly disconnected the call while we were still in the process of asking questions. We are concerned about the apparent lack of professionalism exhibited by your representatives. It raises questions as to whether there are standard operating procedures (SOPs) or quality assurance measures in place to ensure a high standard of customer service. We sincerely hope that management will take appropriate action to address this matter and implement the necessary steps to prevent similar incidents in the future.

I already have 100 passcodes that I have no idea what they are and straight out of 20 hours in the emergency room care you expect another TWO the heck with that. Either call me or send me a text but I am through, done, not interested, disgusted with trying to communicate with another damn computer