HealthPartnersReviews of healthpartners.com

Absolutely annoying and shit.

Went to Healthpartners medical and dental for nearly 30 years along with my family. We always had good experiences until recently. The quality of care has determined significantly and the good care workers have left. The final straw was being refused care, even cash payment. The receptionist would ot let me past the check in area due to my company insurance. I would not recommend them to anyone as they have gotten oversized and greedy and no longer serve the patient.

I have been seeing my primary for over 10 years @ the Chanhassen clinic and I always expect him to be a little late but 45 minutes??? That is ridiculous. My time isn’t valued though if I show up late my appointment gets canceled even though they know one is behind.

I made an appointment with a pediatrician 2 weeks in advance via healthpartners.com. The appointment was for June 8, 2026. Everything looked good, and the appointment was confirmed on the web page for that date, which I put in my calendar. On the said date, I took my child to see the doctor, only to be told there is no such appointment, and the appointment is set for June 16!!! I had never received a confirmation email, so I had no proof of the appointment I set up online. They have somehow changed the appointment date on their end without bothering to let me know. Highly disappointing. This ruined my day, as I had to organize my whole day around this appointment. Furthermore, when I was told this at the clinic, I asked that they cancel the appointment for June 16, which I never made. I then realized that was a mistake! Now there is absolutely no trace whatsoever on healthpartners.com or in the email that any appointments were ever made! Of course, there is also no way to provide feedback about things like this on healthpartners.com. A completely absurd and maddening experience altogether.

I made a complaint to one of their r facilities about the way I was treated and they didn't bother to call me about my complaint and then when I called up the customer experience person all she said was sorry about your experience she wasn't willing to even follow up with the people that didn't have the decency to respond to my complaint

This practice has over 17 ,000 patiebts and is advertising for more I have fibromyalgia thst has never been treated and they say they have no finding to send me to the fibrmyalgia clinic in gumuys hospital. I have been ill with other diseases for 40 years and this is the worst practice for continuity of care , in-fact its the worst practice i ever had the misfortune to be put in after moving 200 yards down the road. The catchment areas are based it seems on affordability of how costly the patient is to the practice. Someone like me with 4 differing diseases is expensive so they will it seem not treat everything as it pught to be in my opinion. I am tired as are alot of us of being a statistic - having no relationship with a GP and for a receptionist to say thats how the NHS is at this time is no excuse for NOT treating people os it? After all we the people PAY for the NHS too? Its our service but we are treated as if its a complete freebe and we should be horrendously grateful… for the jobs the drs hold which we pay .. in more ways then one it seems to me… dont you agree? There is no way a HUB even can deal with all those patients without poor outcome for the patients at times. Practice is impersonal, too big, too officious , too lacking in care ultimately however one wants to make Of that word CARE. I

DO NOT TRUST HEALTH PARTNERS! I am in PA & have HP via Medicaid. I have been taking the same medication for 6 years and for 6 years it’s been nothing but issues. If you guessed prior-authorization you’re right! These people are insanely negligent when it comes to other people’s healthcare. A pre-authorization is supposed to be good for 6 months. I’m lucky if I get a month in between of me actually getting my medication with no issues. I will be leaving HP. They have added so many more problems to the already existing problems. Customer service is terrible. They are just here for the money. If you are using them please make sure you’re calling every month at least a week before any med refills to make sure they didn’t abruptly end your authorizations. This time I got “there is a drug interaction.” Yes. The same “interaction” we have known about for the last SIX YEARS!

I chose Health Partners Insurance because they would accept the drug company coupons to help pay for my specialty med and get me to my deductible. I received my med and CVS got paid and that amount should have went to my deductible, but apparently HP decided not to accept the med companies payment towards my deductible this year. They will accept the coupon plus they want me to pay another deductible amount myself. They are double dipping. I now have to go without the meds which keep my Rheumatoid under control, and hope I can make it to Medicare in 5 months. It is very nice that the pharmaceutical company was helping people to afford the expensive meds, but it is disgusting that HP is trying to find ways to screw the customer. I wish I would have never gone with them. Every Insurance company I dealt with to this point accepted the assistance. DO NOT GO WITH HEALTH PARTNERS they change things as they go. UPDATE: Since this writing Health Partners has manually changed all my deductible numbers to reflect there claim that my responsibilities for my specialty meds are not covered. Unfortunately for them I screenshot the original showing that I was only a few hundred dollars from my deductible. Now I'm back to square one with an $8400 deductible. At least I have proof that they were messing around with my plan. What a crooked Insurance Company. Time to take it to the State.