HealthPartnersReviews of healthpartners.com

Today was great. Sarah Haskins listened and was very compassionate. Yesterday in urgent care the PC-A said suffer for 2 weeks with a sinus infection. I will never go to urgent care again.

Go in for an MRI. Need the results. Told me it would be 1 to 2 days. No answers. Some lady on the tria call line said I could schedule an appoint for a week out. Pure garbage.

HealthPartners doesn't believe in perimenopause. They will gaslight you at every turn. Tell you you're making it up. Classic perimenopause symptoms like frozen shoulder -- "Hm. I've never heard of it." They will make you FEEL INSANE. I've been through several doctors there, trying to get HRT and I've been instructed to: "Stop waking up to go to the bathroom in the middle of the night," "Stop being a side sleeper" and "none of these CLASSIC signs of perimenopause can we trace back to perimenopause." Extremely disappointed with the absolute lack of care here.

Truly a terrible, predatory company... I had the misfortune of my healthcare coverage being through them for part of this year as I didn't have employer coverage at the time. "Coverage" is a funny word to use, as almost nothing was actually covered, despite paying a small fortune to them in premiums monthly. Thankfully, I got a job with insurance and got to cancel this coverage and thought that was the end of it, until they continued to bill me after cancellation, despite me having already turned off autopay in anticipation of possible shenanigans like this. Despite plainly seeing that autopay was turned off, and being assured my coverage was, in fact, cancelled, they claimed my autopay was merely "paused" and there was nothing they could do on their end. Lesson learned. Next time, if it's between using Health Partners or going uninsured, I'll just go uninsured. I lost thousands of dollars this year to this predatory, unhelpful company that covered essentially nothing when I actually needed medical care.

Most of the time things are fine but I would like to explain what is not ok. My child received a referral to see a gastroenterologist. The provider gave me the number for the GI specialty clinic of HealthPartners but they don's see children. I called member services and was given the # for Children's Hospital which is in network but they no longer have a GI clinic. So I called Member services and they told me Gillette Children's which I called but they are not seeing new patients. So I called Member services and they said I need to call my provider and get a specific referral to an out of network clinic and then go through an out of network authorization process. It does seem that HealthPartners doesn't update information, makes patients and their families go through large waste of time back and forth calls to multiple providers when the member services should actually be the ones keeping track of who does what and not making patient's families have to do the work for the insurer.

Some of the doctors are quite nice, and it feels like they are being held captive by the billing department and not allowed to care for patients the way the doctors wish. HP seems to base everything on charts and graphs. This forces doctors to prescribe medications for you that you may not need, especially cholesterol medications that can have horrible side effects. They also give you useless "Wellness checks" and code them as physicals, even though a customer service person told me that "Wellness Checks are nothing. They don't do anything." Then if you try and get a physical you get charged over 500 dollars because you had a "Wellness Check.". I feel sorry for the doctors and encourage them to go somewhere that will allow them a better work environment. There is also a systemic disrespect and devaluing of women. If you go, expect the disrespect. (Receptionists are generally quite nice and helpful. Lab people are kind and easy to understand. It is the supervisors that are the problem.)

Worst insurance ever. They won’t send me my medication that literally keeps me alive. These people are actually evil and they kill people all the time by not approving their medication. Do better, these are human beings who need their medication to live. There is no specific date for this experience, I have been dealing with this for 6 months.

It's an unbelievably incompetent system. The agents are rude, they won't answer questions, and they double bill monthly, on occasion. In addition, they send billing statements at all times during the month. To give a perfect example of the horrendous service, I called to see how far out a particular doctor schedules but they would not answer unless I provided a date a birth, address, etc. Absolute nonsense. Then, I sent the clinic an email and after 4 weeks have yet to get a reply. If a "healthcare" system can't do these basic things, don't expect them to be able to provide quality service. I'd keep looking.