HealthLabs.comReviews of healthlabs.com

Return is crazy. Free return but then I have to return to hongkong which comes $200+ shipping charges.

I have used this lab before. I am happy with the service at the lab, but very unhappy with your online experience! I have already paid for my tests and have been locked out of my account with no help from Livechat. Livchat has an auto response telling me that they cannot access specific areas of my account, and to call the customer service number. I called the customer number within working hours by Central Time and unable to speak to anyone on the phone... All I get is the automated response telling me that it appears that I'm calling outside normal business hours, or it's a holiday. Today is not a holiday. I already fasted, thinking that I was going to be able to walk in a lab and get my tests done. Because of this, I will NEVER USE THIS LAB AGAIN!

Healthlabs.com is by far the best experience I have had, ever. Their customer service is outstanding...I spoke with a rep Diana U....she was patient, kind and supportive...explained what and when, just AWESOME. I can't say enough good things about this company. Wish all companies had this service available, most are text or email, that is very frustrating for the patient/customer.. I actually spoke to a live person! Thank you Diana U and the staff at Healthlabs, well done, thanks for caring!!

Run, don't walk, to another provider. If you go to the lab and they are unable to perform the test, this company will charge you as if the test AND analysis had been done.

Health Labs is a horrible company. Don't schedule a consultation with them after you get your lab results. You will select a time for them to call you and then they charge your credit card. 10 minutes later you'll receive an email that says they might call you a hour ahead of your appointment time or an hour after your appointment time...AND if you don't answer, they will still charge you for the consultation. NONE OF THIS IS STATED UP FRONT BEFORE THE APPOINTMENT PURCHASE IS MADE. I made my appointment at 11am and I waited from 11am until 12 noon and no call was received. I then called Customer Service to request a refund, and they refused. You can bet I'll be disputing this charge with my credit card company. NO BUSINESS CAN CHARGE YOU FOR SOMETHING THAT YOU NEVER RECEIVE. Intelligent people know that. I will never use this unprofessional company again. If they keep up this illegal behavior, they'll be out of business within a year.

We got Allergy Test and went to a local Lab on Friday 6/7. Today is 6/13 and no result provided. So disappointed

It's a good place to go when your doctor's appointment is too slow and you know what to test and how to interpret. However, they could do a bit better on the price.

Fast and easy way to do it yourself. Very helpful customer service