HealthLabs.comReviews of healthlabs.com

Too much junk mail after using the service. The process was ok, but too much junk mail associated with this company. Junk mail in my email box AND in the account messages section online. I am deleting my account.

The lab part of my experience with Health Labs went smoothly, but I would recommend against using the physician consultation. I was hoping for someone who would review my tests with me and the nurse had to look up what some of the results meant. I could have done what she did without paying. Not worth the money, look up the results yourself.

I have used this lab before. I am happy with the service at the lab, but very unhappy with your online experience! I have already paid for my tests and have been locked out of my account with no help from Livechat. Livchat has an auto response telling me that they cannot access specific areas of my account, and to call the customer service number. I called the customer number within working hours by Central Time and unable to speak to anyone on the phone... All I get is the automated response telling me that it appears that I'm calling outside normal business hours, or it's a holiday. Today is not a holiday. I already fasted, thinking that I was going to be able to walk in a lab and get my tests done. Because of this, I will NEVER USE THIS LAB AGAIN!

I have no objections to the products; however, the loyalty program, available only with marketing consent via SMS/email/phone, results in phone harassment. This is completely inconsistent with the wellbeing image they present. Upon revoking consent, discounts are revoked as well. And if you reinstate consent, you start back at level 1, despite spending a lot of money.

It took a few days, but information was helpful and staff was great

Super professional!

Ordering the test was pretty simple. However, after checking out it notifies me that the location I chose was experiencing delays and then I tried to pick another location but nothing was showing up. But it doesn’t really matter because you can just go to any quest diagnostics and get it done. The lady at the location i went to did not change her gloves after each patient and I was sat in a room which used to be a patient room but felt like the storage closest because I was surrounded by boxes. For a cheaper option it’s quick and convenient.

My latest phlebotomist hurt me really bad. First time I had so much pain as she was pulling the needles out. Got a big bruise and it hurts.