Health GenomReviews of healthgenom.com

Response from Health GenomApr 14, 2025

Hi Sarah, We’re very sorry to hear about your experience, and we completely understand your frustration—this is not at all the journey we aim to offer. We’d like to look into the payment issue and also review the message you referred to from within the program. We've now identified your profile and have reached out via email to slovej**@gmail.com to confirm that your subscription has been cancelled and to provide additional information so we can make this right. If for any reason you didn’t receive our email (in case of a typo during registration), please feel free to reach out to us directly at [email protected] and mention Robert—we’re here to help and get this resolved fully.

Response from Health GenomApr 11, 2025

Hello Camelia, We’re very sorry to hear about your frustration, and we completely understand your concerns. Please allow us to clarify that no additional service can be charged without customer confirmation—every optional feature, such as the Shopping List, requires active agreement during registration, and pricing is always displayed. We regret that this wasn’t clear in your case and sincerely apologize for the experience you've had. As this is digital content, our refund policy follows different conditions than physical goods and is governed by specific terms outlined in our service agreement. Unfortunately, we haven’t been able to identify your profile yet. We’ve requested your contact information here on Trustpilot to review your case directly. Alternatively, you can also reach out to us at [email protected] and mention Robert, so we can investigate this fully and help resolve it for you. Thank you for your feedback.

Response from Health GenomApr 11, 2025

Hello Susie, We truly apologize for the frustration and confusion this situation has caused. We want to clarify that we offer both 30-day and subscription plans, with optional features that can be either accepted or declined. Our goal is always to provide our customers with the tools that best suit their individual health goals. As this is digital content, our refund policy is different from physical products, and refunds are generally provided in cases where the product is faulty or doesn’t meet the expectations outlined in our terms. I completely understand how this may have been frustrating, and I sincerely apologize for any confusion. We’ve already reached out via email to ensure we resolve this for you, and I hope we can clarify everything. Thank you for sharing your feedback, and we’re here to assist you further if needed.

Response from Health GenomApr 10, 2025

Hello Claire, My name is Robert, and I’m following up on your recent review. First and foremost, I truly apologize for the frustration you’ve experienced, and I sincerely regret that this situation didn’t meet your expectations. We understand that you're upset about the charges and the process surrounding the refund, and we want to assure you that we’ve reached out via email to ensure this is fully resolved for you. To clarify, we do offer both 30-day plans and subscription plans which can be purchased with additional features that are entirely optional, and they need customer's confirmation. Our refund policy for digital content is also different from physical goods, and refunds are generally issued only in cases where the product is faulty or not as described. We apologize for any confusion regarding this, and we understand how that could lead to frustration. Please check your inbox for further support. If you need any further assistance or have additional questions, please don’t hesitate to reach out.

Response from Health GenomApr 9, 2025

Hello Hanna, We’re truly sorry to hear that you’ve felt misled by our pricing and services, and we completely understand how frustrating this experience has been for you. To clarify, all prices are clearly visible to customers before making any purchase, and we offer both 30-day plans and subscription plans, along with optional additional features that can be either accepted or declined. These features are designed to support each customer's unique health journey, and we sincerely apologize if this wasn’t clear at the time of your registration. We’ve already reached out to you via email to address the concerns you raised. Please check your inbox for further clarification. If your questions haven’t been fully addressed, please feel free to reach out again and mention Robert, and I will ensure we do our best to resolve this for you. Thank you for sharing your feedback, and we’re here to help if you need further assistance.

Response from Health GenomApr 8, 2025

Hello Deb, We sincerely apologize for the frustration this situation has caused. We understand how upsetting it can be to feel charged for a product you didn’t order. To clarify, no plan or service can be purchased without active customer confirmation, and all charges are clearly outlined during registration. Since we deal with digital content, our refund policy differs from physical goods, and we follow specific guidelines for digital purchases. We are truly sorry for the experience you've had, and we have reached out to you via email to clarify the situation and ensure we make things right. Please don’t hesitate to contact us if you need further assistance. Thank you for your patience.

Response from Health GenomApr 7, 2025

Hello Tracy, We’re truly sorry to hear about your experience and the frustration this has caused. That’s absolutely not the impression we want to give, and we completely understand your concern—especially when things didn’t meet your expectations from the start. To clarify, we offer a base program as well as optional additional features so customers can tailor the experience based on their needs. However, we sincerely apologize if this wasn’t clear, and especially if our refund policy as a provider of digital content was not well communicated. We’ve reached out to you by email to ensure this situation is reviewed properly and fully resolved.

Response from Health GenomApr 7, 2025

Hello Polina, We’re truly sorry to hear about your experience and understand how upsetting this must have been. This is definitely not the impression we want to leave, and we apologize for the frustration caused. It sounds like there may have been additional services purchased during registration, which are entirely optional and require confirmation. We always strive to make pricing and service details clear so customers can make informed decisions, and we’re sorry if this wasn’t your experience. We’d really like to review your case and help resolve this for you. However, we haven’t been able to identify your profile based on the name provided. We’ve requested your contact information here on Trustpilot, or you can reach out to us directly at [email protected] and mention Robert from the Customer Success Team. We’re here to help and would like the opportunity to make this right.