Kristin
Just a meal plan
It wasn't clear to me that I would just be getting a meal plan. Am more in need of something that can boost my metabolism, which was the angle in your advertizement. There are additional services available I realize. For additional pay.
Response from Health GenomApr 4, 2025
Hello Kristin, We’re really sorry for the confusion. After purchasing the plan, you do not need to pay more to get access. The plan you selected includes a personalized and unique meal plan based on the information you provided. It seems that you might be referring to additional services that are offered during registration. These are optional, and you can choose to accept or decline each feature based on your health goals. We’re sorry if this wasn’t clear, and we appreciate your understanding. Unfortunately, we haven’t been able to identify your profile yet based on the name provided. We’ve requested your contact information here on Trustpilot, or you can reach out to us directly at [email protected] and mention Robert from the Customer Success Team. We’re here to help clarify everything for you. Thank you for bringing this to our attention, and we’re looking forward to resolving this!