Health Genom is a leading wellness platform offering personalized health solutions through its family of specialized brands, including Youth Genom and others. Designed to address diverse lifestyle and wellness needs, Health Genom combines expert guidance with tailored plans to empower individuals on their journey to better health.
Health Genom (healthgenom.com) has 152 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
healthgenom.com
Website
healthgenom.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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inicialmente baje de peso pero actualmente tengo mas peso no deseo continuar con su plan y no he conseguido cancelar la suscripción.
No hay forma de cancelar. Todos los intentos me llevan a las recetas.
A pesar de que solicite recetas repetitivas nunca las obtuve.
Response from Health GenomOct 24, 2025
Gloria,
Gracias por tu reseña. Lamentamos que tu experiencia no haya sido la esperada y entendemos tu frustración al intentar cancelar la suscripción. Nos gustaría revisar tu caso para entender qué ocurrió y asegurarnos de resolverlo correctamente.
Por favor, responde a la solicitud de información de Trustpilot o escríbenos directamente a [email protected] con el correo electrónico utilizado al registrarte, para que podamos localizar tu cuenta y hacer seguimiento una vez completada la revisión.
– Equipo HealthGenom
LI
Liliya
Really not great
Really not great. The recipes are ok, but in complex small units, everything has to be recalculated into anything understandable. Also, very difficult to leave - endless questions and dooms-day predictions that your form will go down the drain from here.
Response from Health GenomMay 13, 2025
Hello, Liliya! We’re truly sorry to hear that you had a frustrating experience with our service. We appreciate your feedback, and we understand how important it is for everything to be easy to use and clear.
We aim to offer simple and effective meal plans, but we also understand that the way information is presented can sometimes feel overwhelming. We're constantly working on improving the user experience, including making the recipes and units more accessible for everyone. We apologize if this part of the program didn’t meet your expectations.
As for the cancellation process, it should be straightforward, but we’re sorry if it felt confusing or overly complicated. We’ll be reviewing that feedback to make sure we’re providing a smoother exit experience.
If you need any assistance or want to discuss this further, please feel free to reach out to us at [email protected] and mention Robert for prioritized support. We’re here to help and would love to make this right for you.
NK
Nataliia K.
Customer experience
12.03.2025 Review update:
After the below review, the company conducted a refund to my CC, and another manager (Robert instead of Christopher, at least by the email signature) has informed me about it via email.
It would be much better if Christopher had passed over my customer complaint to Robert when I had asked him to give me the customer service complaint department contacts the day before. Instead, after the whole day of email ping-pong, he simply stopped replying, which pushed me into writing the below public review.
However, since I have eventually received the refund that I was claiming, I am changing my 1* into 2*. Adding 1 star, but not more, given the efforts I had to pay, and the overall customer service level as the background.
--------------
11.03.2025
Dismal customer experience, totally agree with the previous reviewers: useless recipes, no refund possible (ping pong by emails with empty explanations), no App, only the website, although App is committed in Terms and conditions, to which the customer service replied, that the terms and conditions say "the app MAY be downloaded", so it is not a commitment, which sounds ridiculous and deceitful. Totally non-recommended!
Response from Health GenomMar 13, 2025
Hello Nataliia,
We’re truly sorry to hear about your frustration and appreciate you sharing your experience. We regret that the program did not meet your expectations and that our customer support responses left you feeling dissatisfied.
To clarify, our platform currently operates as a web-based service to ensure accessibility across all devices. While an app may be available for download in the future, access to our services is fully supported via our website. We also understand how disappointing it must have been to expect an app experience and we sincerely apologize for any misunderstanding.
Our support team has already reached out to you via email with a resolution. Please check your inbox, and if there’s anything further we can do to assist, don’t hesitate to let us know.
XI
Ximena
Necesito cancelar la suscripción
Necesito cancelar la suscripción, pero no encuentro en dónde hacerlo. La página sólo te ofrece que contrates más servicios y no hay respuestas en FAQ para CANCELAR
Response from Health GenomFeb 13, 2025
¡Hola, Ximena! Lamentamos que hayas tenido problemas para cancelar tu suscripción. Para aclarar, las suscripciones se pueden cancelar en cualquier momento a través de la configuración de tu cuenta o comunicándote con nuestro equipo de soporte.
Lamentablemente, no hemos podido identificar tu perfil, por lo que solicitamos tu información de contacto a través de Trustpilot para poder ayudarte. Alternativamente, puedes comunicarte con nosotros directamente a [email protected], mencionando a Robert del Equipo de Éxito del Cliente, y priorizaremos tu solicitud.
¡Esperamos poder ayudarte!
