Health GenomReviews of healthgenom.com

Response from Health GenomApr 24, 2025

Hello Sarah, We’re truly sorry to hear that your experience didn’t meet your expectations, and we completely understand your frustration. It seems there was some confusion about the diet plan and the additional services offered during registration. Our goal is to provide a personalized and effective program, and we deeply regret that it didn’t align with your needs. The meal plans are designed to be tailored to each individual based on input provided, and we do offer the ability to customize recipes through optional services. However, we understand how this might not have been clear, and we apologize for any confusion. We are committed to making the program effective for each user, and feedback like yours helps us improve. We’ve already reached out via email to ensure we resolve this for you.

Response from Health GenomApr 24, 2025

Hola Montse, Lamentamos mucho que tu experiencia no haya cumplido con tus expectativas y te ofrecemos nuestras más sinceras disculpas por cualquier frustración. Si bien el programa incluye planes de alimentación personalizados según tus objetivos y sugerencias, entendemos que el contenido podría no haber satisfecho tus expectativas. También queremos aclarar que ofrecemos planes de 30 días para quienes prefieren un compromiso más corto, y que nuestras herramientas opcionales (como la lista de la compra, el asesor personal y los servicios premium) están diseñadas para brindar flexibilidad y adaptarse a las necesidades de cada persona. Lamentamos si no quedó claro desde el principio y nos disculpamos por cualquier confusión. Al tratarse de contenido digital, nuestra política de reembolsos es diferente y lamentamos sinceramente que esto haya causado algún malentendido. En cuanto al formato web, sabemos que no es lo mismo que una aplicación descargable, pero consideramos que es una forma eficaz de ofrecer el programa en el formato más accesible mientras seguimos trabajando para ofrecer una experiencia completa de aplicación en el futuro. Nos comunicamos con usted por correo electrónico para ofrecerle ayuda y resolver este problema. Realmente esperamos que considere darle otra oportunidad al programa.

Response from Health GenomApr 17, 2025

Hello Samia, We are truly sorry to hear about the frustration caused by the additional fees and services. We understand how disappointing it can be when expectations aren’t met, especially with the optional features available after the initial purchase. While these extra services are meant to provide customization for the program, the base plan is indeed effective on its own. We’ve already reached out to you via email to ensure we resolve this situation to your satisfaction. Thank you for your understanding.

Response from Health GenomApr 16, 2025

Hello Phoebe, We’re very sorry to hear about your experience, and we completely understand how frustrating this must have been for you. To clarify, our pricing is listed in USD, but we absolutely understand how this might not have been as clear as it should have been during checkout. We also offer optional features—such as the Shopping List and additional support tools—which are designed to enhance the experience, but they are not required to follow the program. The core plan provides daily recipes tailored to your needs, and we encourage users to approach the journey one day at a time. We know that results come with consistency and patience. We also want to acknowledge that we’ve now reached out to you directly via email to address this situation fully and ensure you’ve been taken care of. Please check your inbox when you have a moment—we’re committed to resolving this in the best way possible. Thank you again for your feedback. It’s important to us and helps us improve.

Response from Health GenomApr 15, 2025

Ciao Alessandra, Ci dispiace molto per la tua esperienza e per la frustrazione che ne deriva. Comprendiamo quanto possano essere preoccupanti gli addebiti imprevisti e prendiamo la questione molto seriamente. Sembra che durante la registrazione sia stato acquistato un servizio aggiuntivo, che potrebbe aver causato gli addebiti da te menzionati. Queste funzionalità sono sempre opzionali e non obbligatorie per usufruire del programma base. Ti informiamo inoltre che il nostro team ha già risposto alla tua email poco dopo averla ricevuta e in seguito alla tua recensione. In quel messaggio, abbiamo fornito una soluzione e ci siamo assicurati che fossero state intraprese le azioni necessarie per risolvere il problema. Controlla la tua casella di posta quando hai un momento. Grazie ancora per il tuo feedback: la tua esperienza è importante per noi.

Response from Health GenomApr 14, 2025

Hi Alexandra, We’re very sorry to hear about your frustration, and we completely understand how disappointing this experience has been for you. To clarify, as a provider of digital content, our refund policy differs from that of physical products. In this industry, refunds are typically only issued if a product is faulty or not as described, and this is outlined in our Terms of Service. That said, we absolutely take your feedback seriously and are committed to making things right whenever possible. We’ve reached out to you via email to help resolve this, and we hope you’ll check your inbox.

Response from Health GenomApr 14, 2025

Hi there, We’re very sorry to hear about your experience—and we understand how frustrating it must feel if our service didn’t meet your expectations. To clarify, we offer both 30-day and subscription-based plans, and during registration, we also present optional additional features. These can always be accepted or declined by the customer, and no charges are made without confirmation. The base plan itself includes a personalized meal program based on your input, not just a cookbook, and many of our users find value in it even without upgrades. That said, we truly want to help and make things right whenever possible. Unfortunately, we haven't been able to identify your profile yet. We’ve requested your contact information here on Trustpilot so we can investigate further. Alternatively, you’re welcome to email us at [email protected] and mention Robert—we’d be more than happy to assist. Your feedback is appreciated and helps us continue improving.

Response from Health GenomApr 14, 2025

Hi Vicki, We’re truly sorry to hear that your experience didn’t meet your expectations. That’s not the experience we want for any of our customers, and we take your feedback seriously. To clarify, we offer both standard plans and optional features—each is clearly outlined with pricing before confirmation, and no charges are made without customer approval. That said, we completely understand how frustrating this situation has been, especially regarding refund expectations. We’ve now reached out to you via email to make this right, and we hope you’ll check your inbox.