Health GenomReviews of healthgenom.com

Response from Health GenomMar 25, 2025

Hola Marisa, Lamentamos mucho tu frustración y te ofrecemos nuestras más sinceras disculpas por no haber cumplido con tus expectativas con respecto a los planes de alimentación. Entendemos que las dietas restrictivas pueden ser difíciles de adaptar y lamentamos que esta haya sido tu experiencia. Para aclarar, ofrecemos servicios adicionales opcionales, como el servicio de compras y la asesoría en ejercicios, diseñados para brindarte apoyo adicional según tus objetivos. En cuanto al reembolso, ten en cuenta que nuestro programa es digital y, por lo tanto, nuestra política de reembolsos se ajusta a las prácticas estándar de los servicios digitales. Lamentablemente, aún no hemos podido identificar tu perfil, pero nos gustaría revisar tu caso y asegurarnos de que solucionemos el problema. Te rogamos que respondas a nuestra solicitud aquí en Trustpilot o nos escribas a [email protected] y menciones a Robert para que podamos ayudarte más rápidamente.

Response from Health GenomMar 25, 2025

Hello Cilla, We sincerely apologize for the frustration you’ve experienced, and we truly regret that our service did not meet your expectations. We understand how frustrating this situation must be, and this is certainly not the experience we want for our users. To clarify, we operate through a web-based app to ensure compatibility across all devices, allowing access through any web browser without needing to download anything. Additionally, we offer optional services that can be either accepted or declined during registration or while navigating the site. We apologize for any confusion regarding these offers. We’ve identified your profile and have reached out to you via email to ensure we make this situation right. Please check your inbox when you can.

Response from Health GenomMar 25, 2025

Hello Katie, We are truly sorry to hear about the frustration this has caused you, and we completely understand how this situation must feel. This is definitely not the experience we want to provide, and we apologize for the confusion. To clarify, we offer additional services that are entirely optional and can be either accepted or declined. We’re sorry for any misunderstanding regarding what was included in the package, and we sincerely regret the frustration this caused. We’ve identified your profile and have reached out to ensure we make this right. Please check your inbox when you can, as we are working to resolve everything for you.

Response from Health GenomMar 17, 2025

Hello Kerria, We’re truly sorry to hear that our program did not meet your expectations. While 30 minutes may not be enough time to fully experience the benefits, we completely understand your frustration and regret that you felt this way from the start. Our meal plans are created by certified nutritionists, and we always aim to provide safe and effective guidance. That being said, we appreciate your feedback regarding ingredients and will certainly review any concerns related to thyroid inflammation. We’ve also reached out to you via email to address your concerns and find a way to make this right. Please check your inbox, and we look forward to assisting you further.

Response from Health GenomMar 17, 2025

Hello NJ, We’re truly sorry to hear that you felt this way about our services and communication. This is not the experience we strive to provide—quite the opposite. Our goal is always to support and motivate customers in their health journey, never to cause frustration. We completely understand that working toward health goals takes commitment and dedication—this is not a quick fix, and we want to provide the best tools possible to help along the way. Regarding the recipes, we regret that the nutritional value did not meet your expectations, but we want to clarify that each meal plan is uniquely tailored based on your personalized input, dietary preferences, and health goals—making them far more than just general recipes from the internet. We also sincerely apologize if our communication style came across the wrong way. Our intention is always to encourage and support, never to pressure. We appreciate your feedback and will continue to improve how we communicate with our customers.

Response from Health GenomMar 17, 2025

Hello Jennifer, We’re truly sorry to hear that you had such a frustrating experience—this is not the kind of service we strive to provide. We deeply regret that our platform felt confusing or misleading, and we want to clarify a few important points. It is not possible to sign up without accepting our Terms of Service or without actively choosing to accept or decline additional services. Our plans—whether a 30-day plan or a subscription—are entirely optional, and any additional features require customer approval before purchase. We can see that there has been communication via email, and we want to ensure that your concerns are handled properly and fairly. Our team will continue working with you to clarify the situation and find the best possible resolution.

Response from Health GenomMar 13, 2025

Hello Nataliia, We’re truly sorry to hear about your frustration and appreciate you sharing your experience. We regret that the program did not meet your expectations and that our customer support responses left you feeling dissatisfied. To clarify, our platform currently operates as a web-based service to ensure accessibility across all devices. While an app may be available for download in the future, access to our services is fully supported via our website. We also understand how disappointing it must have been to expect an app experience and we sincerely apologize for any misunderstanding. Our support team has already reached out to you via email with a resolution. Please check your inbox, and if there’s anything further we can do to assist, don’t hesitate to let us know.

Response from Health GenomMar 13, 2025

Hello Chloe, We’re very sorry to hear about your frustration and completely understand how upsetting it must be to feel lost without access to your plan. After signing up, a confirmation email with access details is automatically sent, please check your email for this message. Please know that we are here to help! We’ve requested your contact information here on Trustpilot so we can locate your profile and assist you. Alternatively, you can reach out to us at [email protected], mentioning Robert from our Customer Success Team in your email, and we will prioritize your request. We appreciate your patience and look forward to resolving this for you.