Health GenomReviews of healthgenom.com

Response from Health GenomMay 9, 2025

¡Hola Maca! Lamentamos mucho tu experiencia y comprendemos completamente tu frustración. Te ofrecemos nuestras más sinceras disculpas si hubo alguna confusión sobre los cargos y la funcionalidad de la app. Para aclarar, la suscripción básica incluye planes de comidas personalizados y funciones importantes para ayudarte en tu camino hacia una vida más saludable. Las funciones premium, como recetas o herramientas adicionales, son completamente opcionales y deben ser confirmadas explícitamente por el usuario antes de que se aplique cualquier cargo. Entendemos que podría resultar engañoso si estas opciones no se explicaran con claridad, y te pedimos disculpas si fue así. En cuanto a tu inquietud sobre la personalización de recetas, trabajamos constantemente para mejorar la app y tus comentarios son invaluables. Entendemos la importancia de tener total flexibilidad para ajustar los ingredientes y las porciones, y seguiremos perfeccionando el servicio para satisfacer estas necesidades. Si consideras que los cargos no se realizaron de forma transparente o si necesitas ayuda con tu cuenta, no dudes en responder aquí en Trustpilot con más información o contactarnos directamente por correo electrónico y mencionar a Robert, de nuestro Equipo de Éxito del Cliente, y priorizaremos la solución. Esperamos tener la oportunidad de atender sus inquietudes y mejorar su experiencia con nuestro servicio. Gracias por sus comentarios.

Response from Health GenomMay 9, 2025

Hello, AJ! We are truly sorry to hear about your frustrating experience with the app, and we sincerely apologize for the lack of transparency and communication you’ve encountered. We understand how important it is to have clear and easy access to account information, and we deeply regret that this was not the case for you. To clarify, the base plan includes the most important features, such as personalized meal plans, while additional features like the Premium options are entirely optional. We aim to make sure all features are clearly presented during the registration process, but we’re sorry if this was not as clear as it should have been. We also take customer service very seriously, and we’re sorry that your emails went unanswered. By now, we hope our team has been able to reach out and address your concerns. If you haven’t received a reply yet, please feel free to reply here on Trustpilot with more contact details or reach out again via email, mentioning Robert from our Customer Success Team, and we’ll prioritize your case. Regarding your request for easier cancellation and better profile management, we truly appreciate your feedback. We’re constantly working to improve the user experience, and we’ll certainly take this into consideration for future updates. Thank you for your feedback, and we hope to have the opportunity to resolve this to your satisfaction.

Response from Health GenomMay 9, 2025

Hello, Vickie! Thank you for sharing your feedback, and we’re sorry to hear that the information provided did not meet your expectations. We completely understand your confusion, and we truly appreciate the opportunity to clarify. The biological age calculation is based on a variety of factors, including but not limited to height, weight, activity levels, and other health-related inputs that help estimate the body’s age based on its functioning. While height and weight are part of the equation, other factors—like lifestyle habits and fitness levels—play a role in the overall assessment. We aim to give users personalized insights into their health, and while the process isn’t perfect, our goal is to offer actionable recommendations to help improve well-being. We understand how this can seem overly simplistic based on just a few data points, and we apologize if it caused any confusion. If you'd like more details on how the calculations are made or if you have further questions, please don’t hesitate to reach out. We’re here to help! Thank you again for sharing your experience.

Response from Health GenomMay 9, 2025

Hello, Fi! We’re really sorry to hear about your disappointment with the program. We completely understand how frustrating it can be when expectations aren’t met, and we apologize for any confusion caused by the additional features. To clarify, the basic plan includes essential services, such as personalized nutrition plans based on your unique goals and preferences. The additional features—such as the personal consultant or other premium tools—are entirely optional and clearly presented during the registration process, requiring confirmation before any charges are applied. We understand how important it is to have transparency when signing up, and we regret that the process didn’t meet your expectations. As the program is digital content, we are unable to offer refunds once the account has been activated, in accordance with EU digital service laws. If you’d like to discuss this further or need additional assistance, please feel free to reply here or reach out directly at [email protected] and mention Robert from our Customer Success Team. We’ll be happy to assist you. Thank you for your feedback, and we hope to have the chance to better assist you in the future.

Response from Health GenomApr 28, 2025

Hello Danielle, We’re truly sorry to hear about your experience. Our program is designed to provide a personalized meal plan based on each user's input, with optional additional services such as the shopping list, personal consultant, and premium features. These extras are meant to enhance the experience for those who wish to take their plan further — but we completely understand that this setup may have felt overwhelming or unclear. We’re sorry this led to unwanted charges and any frustration it caused. We've since reached out to you via email to help resolve this matter and ensure your concerns are addressed properly.

Response from Health GenomApr 28, 2025

Hello, Thank you for sharing your experience, and we’re truly sorry for the frustration and confusion caused along the way. We completely understand how unexpected charges and unclear processes can be upsetting, especially when you're trying to focus on your health. We’re glad to hear that after communicating with our team, the situation has been resolved and both of your purchases have been refunded. That said, we sincerely apologize for the initial confusion with how certain features (like the shopping list or future subscription terms) were presented — we are actively working to improve clarity and user experience. If there’s anything else we can assist you with, please don’t hesitate to reach out to us again at [email protected] and mention Robert — I’ll personally make sure your request is handled with care. Wishing you all the best on your health journey, and thank you again for your patience. 💚

Response from Health GenomApr 24, 2025

Hello Deborah, We’re truly sorry to hear about your experience, and we completely understand your frustration. It’s clear that the program didn’t meet your expectations, and we apologize for the confusion regarding the services offered and the additional costs. We strive to be transparent with our users, and it seems that there were misunderstandings around the offerings and what’s included in the base plan. We’ve already reached out via email to help resolve this and ensure we provide the best support possible moving forward.

Response from Health GenomApr 24, 2025

Hello Cindy, We’re truly sorry to hear that you had difficulty canceling your subscription, and we completely understand your frustration. Our goal is always to make it as easy as possible for users to manage their subscriptions, and we sincerely apologize if this process was more complicated than it should have been. During the subscription cancellation flow, we do try to remind users of the progress they've made, their goals, and what they may miss out on by unsubscribing. This is meant to encourage people to continue on their health journey, but we completely understand how it might have felt bothersome. We apologize for any inconvenience this caused. We’ve confirmed that your subscription has been canceled as requested, and we’ve reached out via email to help further improve your experience.