Health GenomReviews of healthgenom.com

Response from Health GenomMay 21, 2025

Hello Eftychia, We’re very sorry to hear about your frustration and understand how upsetting unexpected charges can be. To clarify, all additional services—such as the Shopping List—are optional and shown during sign-up with the ability to accept or decline. That said, we understand this may not have been clear in your case, and we’re truly sorry for the confusion. We’ve reached out to you via email to ensure this is made right and provide a full resolution. Please check your inbox. Thank you for your feedback.

Response from Health GenomMay 13, 2025

Hello, Christine! We are very sorry to hear about the frustration you’ve experienced, and we completely understand how upsetting it can be when things don’t go as expected. We sincerely apologize for the confusion surrounding the charges and the difficulties you’ve encountered. To clarify, the basic 3-month plan includes the personalized meal plan, which is the most crucial part of the program. Additional services, such as the Shopping List feature, are optional and require explicit confirmation before any charges are applied. We regret that the upsell process made you feel uncomfortable, and we apologize if it felt manipulative or misleading—that was never our intention. We’ve already reached out to you via email to ensure this matter is fully resolved and to clarify any remaining questions you may have. Please check your inbox for further details. Thank you again for your feedback, and we hope to have the opportunity to make things right for you.

Response from Health GenomMay 13, 2025

Hello, Diane! We’re very sorry to hear that your experience with our service didn’t meet your expectations. We understand how frustrating it can be when things don’t go as planned, and we sincerely apologize for any confusion or dissatisfaction. We’ve already reached out to you via email to ensure we make this right and address any concerns you may have. Please check your inbox for further details regarding your plan and refund request. Thank you for sharing your feedback, and we hope to resolve this matter for you.

Response from Health GenomMay 9, 2025

Hello, Hadley! We are truly sorry to hear that your experience with our service has left you feeling frustrated. We aim to provide a valuable and transparent service for all of our users, and we regret that this was not your experience. To clarify, our program is designed to help individuals achieve their health goals through personalized meal planning and support, and while AI plays a role in the customization process, it’s guided by expert knowledge to ensure you get the best results. We are committed to providing a reliable, user-friendly service, and we’re sorry that this did not meet your expectations. If you’d like to discuss your concerns further or need assistance with anything, please feel free to reach out to us directly at [email protected] and mention Robert from our Customer Success Team. We’re here to help and would love the opportunity to resolve any issues. Thank you for sharing your feedback, and we hope to assist you further.

Response from Health GenomMay 13, 2025

Hello, Liliya! We’re truly sorry to hear that you had a frustrating experience with our service. We appreciate your feedback, and we understand how important it is for everything to be easy to use and clear. We aim to offer simple and effective meal plans, but we also understand that the way information is presented can sometimes feel overwhelming. We're constantly working on improving the user experience, including making the recipes and units more accessible for everyone. We apologize if this part of the program didn’t meet your expectations. As for the cancellation process, it should be straightforward, but we’re sorry if it felt confusing or overly complicated. We’ll be reviewing that feedback to make sure we’re providing a smoother exit experience. If you need any assistance or want to discuss this further, please feel free to reach out to us at [email protected] and mention Robert for prioritized support. We’re here to help and would love to make this right for you.

Response from Health GenomMay 13, 2025

Hello, Tessa! We are truly sorry to hear about the frustration you’ve experienced with the subscription and billing process. We understand how important it is for all the details to be clear and transparent, and we deeply apologize if anything about the pricing or renewal process felt misleading. To clarify, the $33 trial is a subscription with initial price lower, and we aim to provide users with the choice between 30-day plans and longer-term subscriptions, with and without trial, that allow for personalized, lasting support. Regarding your mention of a $330 program, We’d like to clarify that while the pricing can change with renewals, this is done to reflect the current value of our services and any updates to features at the time of renewal. We sincerely apologize if this caused any frustration or feelings of inflexibility. We strive to offer a service that allows you to choose the features that suit your health journey best, without unnecessary upsells. We’ve already reached out to you via email to ensure this matter is resolved and to address any remaining concerns you may have. Please check your inbox for further details. Thank you for sharing your feedback, and we hope to have the opportunity to make things right for you.

Response from Health GenomMay 13, 2025

Hello, Hanna! We’re truly sorry to hear that you feel this way about your experience. We completely understand how frustrating it can be when things don’t go as expected, and we want to assure you that we are fully committed to providing a positive and transparent experience for all of our customers. To clarify, besides 30-day plans, our subscription service is designed to be optional with clear steps for cancellation at any time, either through your personal profile or by reaching out to our support team, which is always available at [email protected]. We understand that there might have been some confusion, and we apologize for any inconvenience this has caused. We haven't been able to identify your profile based on the review, so we kindly ask you to reply to our contact request here on Trustpilot or reach out directly to us at [email protected] and mention Robert from our Customer Success Team. We’ll prioritize investigating this matter and assisting you further. Thank you for your feedback, and we hope to have the opportunity to make things right.

Response from Health GenomMay 13, 2025

Hello, Danielle! We’re truly sorry to hear that your experience with our customer service was disappointing. We understand how important it is to receive timely and helpful support, and we sincerely apologize for not meeting your expectations in this area. We hope that the resolution we provided has addressed your concerns, but we want to assure you that we’re constantly working to improve our service and ensure a better experience for all our users. Thank you for your feedback, and we genuinely hope that, moving forward, we can provide you with the support and experience you deserve. If you ever need assistance again, don’t hesitate to reach out—we’re here to help!