Health GenomReviews of healthgenom.com

Response from Health GenomJun 12, 2025

We sincerely apologize for the frustration you've experienced, Ira. It seems that additional services were selected during sign-up, which are entirely optional, and we understand how this can lead to unwanted charges if they were not clearly communicated. We are truly sorry if this has caused any confusion. We want to reassure you that there is a possibility to cancel the program. We have not yet identified your profile, so please respond to our request here with the email address you used during sign-up, or alternatively, reach out to us via email to [email protected] and mention Robert, so we can prioritize your request. We hope that our support team has already assisted you with your cancellation. Our goal is to help our customers with any issues, and we strive to provide 24/7 assistance. Thank you for your patience, and we’re here to help make this right.

Response from Health GenomJun 12, 2025

Nous vous présentons nos plus sincères excuses pour la confusion et la frustration que vous avez rencontrées, Huguette. Nous nous efforçons de clarifier nos tarifs et nos services au maximum, et nous comprenons que des frais inattendus pour des options comme la liste de courses puissent être frustrants. Nous proposons un abonnement de 30 jours et des formules d'abonnement, avec des services optionnels conçus pour vous accompagner à différentes étapes de votre parcours santé. Nous sommes désolés que cela n'ait pas été clairement communiqué. Nous vous présentons également nos plus sincères excuses pour les difficultés techniques rencontrées avec notre application. Ce n'est pas l'expérience que nous souhaitons vous offrir, et nous vous avons déjà contacté par e-mail afin de résoudre ce problème à votre entière satisfaction.

Response from Health GenomJun 12, 2025

We’re really sorry to hear about your experience, Daria. We understand how frustrating it can be when you try to unsubscribe and still see charges. Please know that we offer both 30-day plans and subscriptions, and the subscription can be cancelled at any time, either via your personal settings by finishing the cancellation process or by reaching out to our support team directly. If you’ve had trouble with this process, we apologize and want to help resolve the issue as quickly as possible. We have not yet identified your profile, so please reach out to us via email at [email protected] and mention “Robert” so we can prioritize your case. Alternatively, if you could reply here to our private request with the email address you used to sign up, we can assist you further. Thank you for your patience, and we’re here to make this right!

Response from Health GenomJun 12, 2025

We’re really sorry to hear about your frustration, Kara. We understand how it feels to expect something different than what you received, and we want to clarify a few points. We do offer additional services, which are entirely optional and meant to help those who are ready to take their health journey to the next level. These tools are designed to enhance the experience for those who want more than just the base plan. The main plan, which is personalized and unique based on your goals and preferences, offers a complete solution, not just random recipes. Regarding the money-back guarantee, it does have specific terms in place as we provide digital content. Refunds are possible under certain conditions, including usage over consecutive days or if the product is deemed faulty. We understand that this may have caused confusion, and we sincerely apologize for any inconvenience it has caused. We haven’t yet identified your profile based on your name, so we kindly ask you to reach out to us via email at [email protected] and mention “Robert” so we can prioritize your case and help resolve this. Alternatively, please reply to our request here with the contact details you used for sign-up. Thank you for your feedback and patience as we work to improve the experience for all customers.

Response from Health GenomJun 12, 2025

We're really sorry for the frustration you've experienced, Dora. We understand how confusing it can be when additional services are offered, and we truly regret that this wasn’t clear to you. Please know that we only charge with customer consent, and monthly charges apply until a plan is canceled. We do offer both 30-day plans and subscription options, and additional tools are entirely optional. Regarding the pricing when returning, the goal is to highlight the value of the program, and the price difference is due to discounted pricing during initial registration. You don't have to pay such an amount to return to our program. We understand if this caused confusion and apologize for that. To cancel your program, you can do so either via your personal settings or by reaching out to our support team via email. We've already reached out to you via email to make this right.

Response from Health GenomJun 12, 2025

Hola Alejandra, Sentimos mucho lo de tu accidente y espero que te estés recuperando bien. Ya nos encargamos de la cancelación de tu suscripción y podemos confirmar que se ha cancelado correctamente. Deberías haber recibido un correo electrónico nuestro con la confirmación e información adicional sobre tu cuenta de parte de Robert. Revisa tu bandeja de entrada y, si hay algo más que podamos hacer por ti, no dudes en contactarnos. Estamos aquí para apoyarte. ¡Te deseamos una pronta recuperación!

Response from Health GenomMay 27, 2025

Hello Yulia, We sincerely apologize for the frustrating experience you’ve had. We would like to investigate further to ensure it is properly addressed. Unfortunately, we haven’t been able to identify your profile based on the information provided. From what you describe, it appears that the subscription purchased during sign-up has not been cancelled, which would explain the ongoing charges. Please note that every plan can be cancelled either through your personal account settings or by contacting our support team directly. We kindly ask you to provide your contact details here or reach out to us at [email protected] mentioning Robert, so we can prioritize your case and assist you in resolving this issue. Thank you for your understanding.

Response from Health GenomMay 27, 2025

Hello, We’re very sorry to hear about your experience and understand your frustration. Please know that any purchase on our platform requires explicit customer confirmation before payment is processed. We offer additional services that are entirely optional and designed to help make your health journey more enjoyable and efficient. Regarding refunds, as this is digital content, refunds are only available in cases where the product is found to be faulty after access. We're sorry if this wasn't clear prior to sign-up. Unfortunately, we have not been able to identify your profile based on the information provided. Please reply here with your contact details or reach out to us at [email protected] mentioning Robert, so we can prioritize your case and work to make this right.