HeadwayReviews of headway.co

4.02,418 reviews
Mental Health

Headway

About Headway

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.

Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: headway.co
Website: headway.co
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 63% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Headway reviews

2,418 approved reviews, newest moderated first

Montoyia H.
Jul 31, 2026
Process has been very smooth
Process has been very smooth
Response from HeadwayAug 1, 2026
Hi Montoyia, Thank you for sharing this! We're glad the process has been smooth — that's exactly what we aim for. – Adam
Lillia L.
Jul 31, 2026
I don’t like that they don’t credential…
I don’t like that they don’t credential you with Optum and I have lost clients because of it. They don’t help you to get referrals. But I do like that they use AI for notes and they have their own telehealth.
Response from HeadwayAug 1, 2026
Hi Lillia, Thank you for this candid feedback — we're glad the AI notes and telehealth have been valuable parts of your experience. We hear your concerns about payer availability and referral support, and we know both are critical for building a sustainable practice. We'll make sure this feedback reaches the right team. If you'd like to discuss options directly, please reach out: https://care.headway.co/contact – Adam
Name W.
Jul 31, 2026
Headway has made it much easier for me…
Headway has made it much easier for me to accept insurance as they alleviate much of the billing burden. Their rates are higher than most competitors. They reimburse on time - no chasing down rejected claims. Have had a great experience so far (two years and counting).
Response from HeadwayAug 1, 2026
Hi , Thank you for sharing this — two years and counting means a lot to us! We're glad the billing support and reimbursement process have been working well for your practice, and we'll keep working to earn that trust. – Adam
Beth S.
Jul 31, 2026
Easy of use
Easy of use. Efficient note taking.
Response from HeadwayAug 1, 2026
Hi Beth, Thank you! We're glad the platform has been easy to navigate and that the note-taking is working well for your practice. – Adam
Anne
Jul 30, 2026
Overall positive
For the most part, I’ve really enjoyed working with headway. I find the patient platform works well and my patients really appreciate the ease of communication through the portal. I also am grateful for the help with credentialing and billing! Not to mention the prompt payment. I have been frustrated with the admin changes lately and the adverse effects on my patients, including repeated need for ID verification and the need to re-populate big portions of the chart after HW made the move to a prescriber platform. I do think the process of signing up could be more transparent particular for people who are self-pay. However, on balance, I am quite satisfied and plan to continue my relationship with HW..
Response from HeadwayAug 1, 2026
Hi Anne, Thank you for this thoughtful feedback — we're really glad the platform has been such a good fit for your practice overall. We hear you on the admin changes and the friction they've caused, and that kind of specific input is genuinely helpful as we continue improving the experience for providers and their patients. We're glad you plan to stick with us, and we appreciate you taking the time to share both the positives and where we can do better. – Adam
Kaitlyn M.
Jul 30, 2026
Very responsive and took the time to…
Very responsive and took the time to promptly answer all my questions.
Response from HeadwayAug 1, 2026
Hi Kaitlyn, Thank you for sharing this! We're glad we could help get your questions answered quickly. We'll pass your kind words along to the team. – Adam
Anonymous
Jul 30, 2026
No Call for Two Scheduled Consultations
I had a disappointing experience with Kimberly Davis through Headway. I scheduled a 15-minute consultation, and she failed to call me (not once, but twice) even after the appointment was rescheduled. As someone who was actively seeking therapy, this was discouraging and unprofessional. When people reach out for mental health support, reliability and communication are incredibly important. Thankfully, I was able to find a therapist locally in my hometown, but I hope this feedback encourages better communication and follow-through for future clients.
Response from HeadwayAug 1, 2026
Hi there, Thank you for sharing this. We're truly sorry to hear about this experience — reliability and follow-through are essential, especially when someone is reaching out for mental health support, and we understand how discouraging it can be when that doesn't happen. We take concerns like this seriously and want to make sure it's properly documented. If you're open to it, please reach out to our team directly: https://care.headway.co/contact – Adam
Samantha H.
Jul 30, 2026
I'm always happy
I'm always happy with how fast issues are resolved with checking insurance, verifying concerns, and just getting back to me.
Response from HeadwayAug 1, 2026
Hi Samantha, Thank you for this! Hearing that our team consistently gets back to you quickly and resolves things efficiently is exactly what we aim for. We'll make sure the team knows. – Adam

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