HeadwayReviews of headway.co

Headway has helped me expand my practice to have licensure in New York and Tennessee. The credentialing and reimbursement are top notch. They help solve problems or issues expediently and provide good training. I am glad I joined this network and look forward to a long mutually beneficial relationship!

Has been a good experience so far as I build my private practice. I wish there were more referrals to get new clients, but Headway is upfront about that during the interview process, that their main purpose/function is billing. My understanding is they may try to increase opportunities for referral in the future. Their AI for documentation works well and has made paperwork so much simpler. I was credentialed quickly on several major insurers and the rates are decent. Their platform is pretty simple to navigate.

I submitted this once already... Once I caught that I was being overcharged by Headway and brought it to their attention they followed up quickly. They kept asking for records I no longer had, but did eventually rectify the situation. For the most part, the overall experience was good.

Got back to me right away

I contacted my insurance company and received the name of a therapist that was in- network. I verified that she was through her. She used Headway and they also verified she was in network with my insurance. They came back a YEAR later to inform me they were not in network and charged my card $80 7 times. Basically they said well sometimes we don’t catch it. Glad I didn’t continue to see her. Don’t use these guys, especially if your therapist uses them for billing, unless you want to be lied to and your credit card used at their discretion one year later. My insurance was no help in the matter, either. They said they rely on them to tell them they aren’t in network ?!? This is fraudulent under the no surprise act on both BC/BS and Headway.

Headway allows therapists to create fake invoices and lets them bill patients and insurance companies for services that were never rendered. I let Headway know that a former of therapist that I have not seen November 2025 created a fake invoice in August 2026 claiming that we met. Headway removed money from my HSA account to pay for a this visit that never actually took place. I had to contact my HSA to reverse the charges instead of Headway taking the initiative to reimburse me for the fraudulent claim. They also received full reimbursement from my insurance provider for the fraudulent claim. No action has been taken against the therapist and she is still free to use their platform and commit insurance fraud. Since Headway proceeded to submit an insurance claim after they were informed of the therapist’s fraudulent invoice there is an insurance fraud investigation going on. Make sure to review all of your invoices and charges for fraudulent claims and to delete your accounts after you’re done with Headway’s services because they will allow therapists access to your account to create fake invoices and bill you and insurance for “new services” well after your relationship with the therapist ended. Please don’t contact with me some generic apology and instruction to reach out. I’ve already reached out and that’s why I’m posting, you need to do better.

Excellent service

I have my first EAP client though headway and needed to know the cpt code as well as what documentation was required and I got what I needed