HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
Excellent
Mental Health
Excellent
2,418 approved reviews, newest moderated first
Alexi W.
My therapist Dr. Brittany created a really safe space for me to talk and be open with her.
Response from HeadwayOct 23, 2026
Hi Alexi, Thank you for sharing this! Feeling safe enough to talk openly makes such a difference, and we're so glad to hear that has been your experience. We appreciate you taking the time to share it. – Adam, Team Headway
Jorge G.
Easy to nagivate application. Thank you
Response from HeadwayOct 23, 2026
Hi Jorge, Thank you for taking a moment to share this! We're glad to hear the app has been easy to navigate, and we appreciate the kind words. – Adam, Team Headway
Maximilian G.
Good experience
Response from HeadwayOct 22, 2026
Hi Maximilian, Thank you for taking the time to share this. We're glad you've had a good experience, and we truly appreciate your feedback. – Adam, Headway Team
Shantel R.
Too much correspondence. Just fulfil my request.
Response from HeadwayOct 22, 2026
Hi Shantel, Thank you for sharing your feedback, and we're sorry that the correspondence you received felt like more than you needed. We understand that you simply want your request handled, and we appreciate you telling us. If there is anything still outstanding on your request, please reach our team here and we'll make sure the right person follows up directly: https://care.headway.co/contact – Adam, Headway Team
JK
Overall I like it a lot, it meets my needs. Onboarding training could have been better, I searched for YouTube videos on how to use the platform and am still learning as I go. The AI chatbot told me to add a bunch of insurances on ZocDoc that ended up not being accepted, causing frustration for both me and the clients. But they do have better pay differentials than other platforms and the AI notetaker is very good.
Response from HeadwayOct 22, 2026
Hi Jacqueline, Thank you so much for the kind words, and for being open about where we can do better. We're glad the platform meets your needs and that you've found the pay differentials and AI notetaker valuable. We're sorry the onboarding training and the guidance about insurance listings caused frustration for you and your clients, and we'll pass your feedback along to our team. – Adam, Headway Team
Kathryn H.
Excellent feedback and support, and the platform is intuitive, and easy to use. Only criticisms are not having AI intake notes available yet, and the recent changes to compensation for Headway generated referrals.
Response from HeadwayOct 22, 2026
Hi Kathryn, Thank you so much for the kind words, and for taking the time to share where we can do better. We're glad the feedback, support and platform have worked well for you, and we'll pass along your comments about AI intake notes and the recent changes to compensation for referrals to our team. – Adam, Headway Team
Ramon R.
Supportive, flexibility, independency for providers, professionalism, convenient and efficient technology leading to quality service and documentation reduction, among other outstanding aspects.
Response from HeadwayOct 21, 2026
Hi Ramon, Thank you so much for such a thoughtful review. We're glad the flexibility, independence and technology have been working well for you, and we truly appreciate you taking the time to share your feedback. – Adam, Headway Team
AM
Would really appreciate customer service available by phone. I have had patients complain about this - messaging takes longer to get issues resolved. I have also had difficulties with getting insurance verification in time for an urgent appt.
Response from HeadwayOct 21, 2026
Hi April, Thank you for sharing your feedback, and we're sorry that getting help, and getting insurance verification in time for an urgent appointment, hasn't been as timely as it should be. We understand how much that matters when a client is waiting, and we take your point about wanting a faster way to reach our team. We would like to understand what you ran into. If you're open to it, please reach out here with the details of the request that was delayed, and we'll make sure the right people see it: https://care.headway.co/contact – Adam, Headway Team